Hey Warp,
Okay - for the record, I would TOTALLY understand if they cut you a break on normal policy because of all your purchases and also reviews and honest (but favorable) press you have helped them give (your reviews have been straight and really helpful to the community.)
It's just I was told something different from my rep. She said ABSOLUTELY NO on changes to shell color ever (not even for a fee - it's 100% final when you choose color at point of purchase) but artwork and fit can be modified. I thought this was especially weird, since I was inquiring about changing color while in conjunction with getting JH3A's - which means the shell would already have to be broken anyway. I didn't see what the big deal was ....
Anyway, I don't really care anyway - I didn't think through the color/artwork well the first time around, but I love my JH16's so much and would love to keep them as an all-purpose IEM for use with all devices, and then get a another set of 16's or 13's + JH3A (only about $600 price difference when you order both together, versus getting a past pair modded) .... and when I do that I will get the artwork right
Thanks for sharing Warp.
Anthony