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- Mar 20, 2010
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Contact Hifiman, they will replace it... I'm sure.
pretty sure it's the revision 3
also the date on the box checks out (september 10th)
it sucks cause i'm loving these, but the highs are too weird, sibilant and make my ears hurt, which i don't get with any of my other headphones
Where'd you buy these from? Hifiman should have restocked their stock and all authorized retailers with the correct revision since October...
Contact Head-Direct and ask for the free replacement (they'll refund all shipping costs), they described how you do it here:
http://www.head-fi.org/t/630549/open-announcement-on-the-hifiman-he-400
from amazon.de.
ok i sent an email to head direct and on the customer support thread. i hope i get a quick response because i can't let this go over a month or i wont be able to get the refund from the seller from amazon
If the amazon seller is an authorized dealer then you would get a 1yr replacement warranty from Head-Direct by default. But yeah definitely try to get in touch with Hifiman asap.
Also email to Hifiman's customer service email, that usually gets responded fast:
customerservice@head-direct.com
it's Good-Buy from amazon.de, don't know if they're authorized dealers or not, i hope so lol
ok looks like i'm ****ed, the hifiman guys are not showing signs they'll change my revision 3 for the new one and the seller in the end said i can return it if i pay the shipping. how is this fair for me? i paid 20€ to get it now i must pay 20€ to return some faulty headphones? god i regret 100% buying this hifiman stuff i should have just stayed with my other headphones
i saw that, and the emails, and the conclusion is i'm ****ed, i'll have to pay 20€ to return it to the seller and that makes 40€ on stupid shipping for trying a pair of faulty headphones
Hello *****
We need some further information.
Do you know the seller's name? Or provide me a website?
Have you contacted the seller? Since you have just bought it, you may return it.
Best Regards,
Zhang Lu
Head-Direct Customer Service Team
meh i'm done
Originally Posted by hifiman-us /img/forum/go_quote.gif
Dear Friends of HiFiMAN:
Since being introduced earlier this year, our HE-400 headphone has been very successful and one of the most exciting high-performance models in the category. HE-400 is known for its powerful bass, smooth frequency response and lifelike detail.
Like any good company, HiFiMAN makes upgrades to its products whenever we think we can improve its performance or quality. So about four weeks ago, we upgraded the support for the driver magnet. That unintentionally created an audible peak or brightness and within the past two weeks, HE-400 customers started to report this problem because they knew this was not consistent with any HifiMAN headphone, especially HE-400.
Investigating this feedback, I discovered that the change did help improve the structural integrity but it unfortunately created this peak. In the military, they call this "friendly fire", at HiFiMAN I call it totally unacceptable.
We have corrected this problem at the manufacturing level so all HE-400s now shipped will be with the sound that everyone has been raving about for several months. We have also identified which models were affected by this "upgrade" and want to replace them at our expense as soon as possible. If you purchased a HE-400 in the past 30 days, simply email customerservice@head-direct.com and in the subject line, reference "HE-400 Fang".
HiFiMAN has built its reputation on quality, great sound and standing behind our products. I apologize for any inconvenience this may have caused to our valued HifiMAN owners. We will do whatever it takes to make it right.
With Best Regards,
Fang Bian
Founder and President
HiFiMAN