I called them yesterday to place my order. I'm also ordering the Super FreQs
I think I spoke to the poster above this post, Derek
. We talked for at least 30 minutes. I emailed him the link to this thread, and he was reading it. He seemed happy to learn about this community. He said he had another call from someone that same morning, and he thinks it was someone from head-fi
The ceo is out until Monday, so he took all my information, and I guess I'll "officially" place my order then. In regards to turn around time, he told me 3 to 4 days. So my estimate is within 2 weeks, including all the shipping back and forth (impression amterials to me, the impressions back them, then the headphones to me), I should have my new phones.
I asked him a little about the company and the product. He confirmed their background was the hearing aid business, but that they have been working on this project for awhile now, and the product is finally ready to sell. He has a pair of the Super FreQs himself, and says they sound amazing. He works for this company during the day, but he is a professional DJ at night. Initially they made FreQs for friends and family, and now they are starting to target the musician/DJ market. I think he may have been a little surprised to hear that some of us might want them just to have great sounding headphones!
I also asked about detachable cables (FreQs do NOT have them), and he said that they could probably do that and he will get me a price for that customization. I pointed him to the livewires site for an example of a good solution. I also wanted him to be aware of his most direct competition. He knew a little about UE and some others, but when I told him what some of the others cost, I think he was getting new info.
I also asked about having an audiologist make my impressions, and he didn't think there was any reason to. He explained what I need to do when I get my kit, and it sounds pretty basic. I might still go to one though hehe. They have been closed here in Flagstaff, AZ for the holiday, but they will be opening this morning. I also asked about fit problems, and his response was that they would "absolutely" work with me to make sure they are right.
fyi, I plan to purchase the damage insurance plan for $10 extra. Mostly because I'm worried about the non-removable cable. I sent him the link to the Livewires California Dreamin' thread and told him there is a link in there to the vendor that supplies them with the cables (at least I think that's where I saw it). Who knows, maybe I'll get a deal on a pair when they start working on that.
Since Derek Freq is from the company, perhaps he will answer any other questions people have.