So I made this thread a couple of weeks ago: http://www.head-fi.org/t/570154/did-i-get-knockoff-xb700-s
Asking if I had gotten some fake XB700's, the general consensus was that I did. Now that I have a real pair of XB700's, I can say with absolute certainty that they are super fake, the real ones are night and day better. Well I was under the impression, and I think everyone else was too, that because I payed with paypal, I would be taken care of. Wrong.
I opened a case with paypal claiming the items where fake, providing them with pictures of my headphones, and links to pictures of some real ones, its so blatantly obvious they are fake. The seller responded back with a refund offer of $11, I payed him $60. Naturally I refused but said in fairness I would take $40, I never heard from him. And now, a few weeks later, I gt this message from paypal:
Dear Benson,
We are currently investigating your complaint listed below.
To continue, we need documentation supporting your claim that the item is
not authentic.
Here’s what you need to do.
1. Obtain a document from an unbiased third-party, such as a dealer,
appraiser, or an organization that is qualified in the area of the item in
question (other than you). This document should contain the following:
• Detailed description as to why the item is not authentic (i.e., how the
item differs from an authentic item, how the person evaluating the item
determined that it is not authentic, etc.).
• If possible, the document should include a serial number and must be on
letterhead that includes the name, address, and phone number of the
authenticating party so that we can contact them directly, if necessary.
2. Fax the documents to PayPal at ******* (please note this is a
United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered to your PayPal account and the ID number of your claim
(**************). That way we can attach the documents to your claim as
quickly as possible.
3. We need to receive your fax by September 29, 2011 in order to proceed
with the investigation of your claim. If we don’t receive your fax by
September 29, 2011, your claim will be canceled and no further action will
be taken on our part.
Please note that PayPal is unable to reimburse you for any costs or fees
that may be incurred in obtaining the requested documents. Any documents
you provide may also be supplied to the seller if necessary.
Thanks you for your cooperation and patience.
Well frak. I don't have any headphone dealers around me, and definitely none that sell XB700's. If I did, I would have bought them there. So now I'm pretty much screwed. Getting the kind of paperwork they want is more or less impossible, and they know it. I really hate paypal, they don't care about protecting anyone, only that they get their fees. Iv been screwed by them as a seller, and now as a buyer. Guess I'm out $60....
Gah, I just had to vent. Thanks for listening.
