There is a fairly new thread on the Roon Community forum about Mytek that started on April 23rd. This thread is not related to the BB2 thread and is called "Mytek Service Sucks". It might be worth while reading even the first 3 or 4 posts to give you an inkling of what to expect if you ever have to deal with Mytek.
That's great information. I'll be sure to check it out this weekend.
EDIT: Started reading the thread over on the Roon forums. The OP is furious. Oh, my!
He is going off on Mytek. Michal, of Mytek, responded saying that the OP wasn't being fair by posting publicly and saying that there are two sides to every story (there are). But the OP countered everything that Michal said. I haven't read it he whole thread, but it is interesting. I really want the BB2 and the Amp+ but now I feel uncertain about moving forward. I'm wondering if I go used would I be getting someone else's lemon? People seem to like the devices but hate the customer service.
Started having flashbacks to my first stereo system. I had a receiver that developed a short in one of the channels and took it back to the dealer twice to complain (dealer 3 hours from college). Each time when we connected it it worked fine. The second time I still complained and they let me substitute it for a similarly priced floor model of another brand. Similar problem with my Realistic (Radio Shack) speakers. They would occasionally short out. Took those back two or three times for repair. The last time they replaced the woofers with better quality woofers. No more issues and they sounded much better. The only piece I didn't have a problem with was the turntable. I don't want to go down that constant service path with Mytek.
2nd EDIT: I finished reading the thread Mytek Service Sucks over on the Roon forums. Wow! JohnSherlockHolmes is hot. He read Michal, from Mytek, the riot act. Without rehashing the whole thing Michal apologized for the mishaps with receiving the return for service and offered a label to return his Brooklyn again at Mytek's expense. As it stands it doesn't seem like JohnSherlockHolmes wants to return it. It seems like he is just going to take the loss, though that is speculation on my part. Maybe he plans to have someone else service the device. I don't know
for sure. What I do know is he is MAD.
In spite of all of this I'm still interested in the BB2 and Amp+. Though I might wait awhile and not rush into it. We'll see.
Sometimes it's hard to judge a product or service totally on forum posts alone. Customers with issues have a tendency to be more vocal than customers who love their device or the service that they received.
