[Das Mookid]

Been years since I came to this site... I see somethings never change. Comparing an amp that doesn't require firmware on this issue is vacuous, even for these forums.

Fellow Seattle purchaser ^^^ bought day one, also 1.01 firmware. I'd be curious of ANYONE other than Amir-TotallyNotAToppingShill has run into this lol?

 

[antdroid]

Been years since I came to this site... I see somethings never change. Comparing an amp that doesn't require firmware on this issue is vacuous, even for these forums.

Fellow Seattle purchaser ^^^ bought day one, also 1.01 firmware. I'd be curious of ANYONE other than Amir-TotallyNotAToppingShill has run into this lol?

Amir is also a Seattlelite. Don’t give him such a hard time. It does suck that his unit was preproduction and that should not have happened. Hopefully he can review a production unit with proper updates. To be fair, I did get a Topping DX7 and it has served me well. I think the MonoTHX sounds cleaner and detailed than it but I cant measure any amps. I do miss the remote.

 

[gto88]

Monprice's return process sucks.
You need to register it, and then just wait, wait for them to contact you
for next step (register is 1/7 steps), and it is like forever.
Guess that I am spoiled by Amazon.

 

[Baten]

Monprice's return process sucks.
You need to register it, and then just wait, wait for them to contact you
for next step (register is 1/7 steps), and it is like forever.
Guess that I am spoiled by Amazon.

I'm in same boat. It's ridiculous.

 

[wadec22]

I'm in same boat. It's ridiculous.

yup. me 3. Too bad. It's a nice looking little unit that I've enjoyed using this far. I just don't trust it or them.

 

[Packdemon]

Monprice's return process sucks.
You need to register it, and then just wait, wait for them to contact you
for next step (register is 1/7 steps), and it is like forever.
Guess that I am spoiled by Amazon.

I've been trying to return something that I ordered along with the Monoprice THX, they said it takes 3 days max but it's been over 5 -_-

 

[gto88]

Unacceptable

 

[antdroid]

Amazon has definitely spoiled everyone (including me). But I know a lot of other sites that have old skool RMA process that are not fully automated and require actual pre-approval by a real person first.

 

[swmtnbiker]

Interesting. I went through Monoprice's RMA process to return my unit on 11/26, and it was taken care of within 24 hours. I've already boxed it up and shipped it back to them.

 

[wadec22]

just got my return label

 

[antdroid]

So everyone is returning it based on Amir's bad experience or your own bad experience?

 

[swmtnbiker]

My return is partially due to Amir's findings, even though I'm fully aware he evaluated a unit that shipped out with beta firmware installed. While I generally liked the unit's functionality, I was concerned with reliability, resale value, and quality control. The other thing that bothered me is I felt Monoprice's "THX" advertising on this was a bit deceptive when THX had no hand in designing the unit.

 

[antdroid]

My return is partially due to Amir's findings, even though I'm fully aware he evaluated a unit that shipped out with beta firmware installed. While I generally liked the unit's functionality, I was concerned with reliability, resale value, and quality control. The other thing that bothered me is I felt Monoprice's "THX" advertising on this was a bit deceptive when THX had no hand in designing the unit.

I can understand some of those concerns. I've opened up the board - it looks actually pretty well put together -- if not one of the better looking boards I've seen. UI could have been a little better but overall I think the unit is pretty good for its price.

THX licensed the technology to them. I don't see how that's deceptive. It's like buying a Northface or Arcteryx "Gore-Tex" jacket but WL Gore didnt design the jacket.

 

[Tsyer]

Mine has Beta firmware and i am returning it to Monoprice. I will lose US$77 for delivery costs to me plus whatever postage back to them. Overall loss is more than US$100 for their mistake in sending me a preproduction firmware unit.

What else can i do?

 

[ACDOAN]

If you read the Q&A on the site, Andrew from THX clears it up that the amp is indeed balanced from start to finish.

Great. May get me one for Xmas. Thanks.