My continuing saga with trying to make a purchase with M&D.
On Friday, I finally received an email response to my phone message about the delay in my order. To recap, I ordered the MH40B-95 late Wednesday night Pacific time due to the free overnight shipping promotion that M&D was offering. I anticipated a Friday delivery so I could enjoy my new purchase over the weekend. Thursday, I received an email that my order was getting ready for shipment, but with no tracking number. On Thursday afternoon, I called M&D to get a tracking number and had to leave a message. I finally heard back from an employee via email saying my order was shipping and he provided a tracking number. Later that day, I checked the tracking number and it said the order was shipping ground and the anticipated delivery date would be 8 days later.
I tried calling them, and again, no one answered. I then emailed the person who had contacted me, and when he replied, he commented that they were out of stock and my order would not ship till Friday. He assured me I would receive it Monday.
This morning, I checked the UPS tracking number and the order had not shipped, and when it was to ship it would be by UPS Ground. I emailed the employee, but after a few hours of not hearing back, I tried for the third time to call M&D--again no one picked up the phone.
At this point, I'm frustrated by the poor customer service and the misinformation that I had received, twice. Clearly, unless my experience is an anomaly, M&D is not well practiced in providing good service that is expected from a high quality brand.
I can't endorse a product with such questionable service, so I left a message asking for a refund. Up to this point, UPS is still showing that the product has not shipped.
So, sorry, no review forthcoming.