I opened a new ticket on Tuesday and got a reply on Wednesday. Same BS,
"Thank you for your time. The Vi Tubes are still in production and shipping out at a slower but steady pace due to the complex components and testing that needs to be done on each unit. I estimate that you'll receive shipping notification in about 12 weeks based on our current production rate. We will contact you once your Vi Tube is ready to leave our facility to confirm shipping address.
We will keep you updated on the progress of your Vi Tube and if you have any questions, please don't hesitate to contact us at support at anytime."
I just checked and was able to open all of my old tickets. Getting really tired of the wait...