sgl54
100+ Head-Fier
What terrible customer service. The shipped edse not the ed9 I paid for and the will not reship the ed9. I've explained I will be buying in bulk in the future and buying samples and that I need a supplier I can trust when things inevitably go wrong. This made no diffence they do not want to know. I guess I'm looking for a new manufacturer. They've lost tens of thousands of dollars business for the sake of a pair of $15 earphones.
Well, I think we've all ( on this forum )been through that. There are vendors that are very responsive and other that really just don't care. I'm pretty certain it isn't the " Manufacturer" that's at the heart of the issue but a vendor that just doesn't care and quite possible doesn't see a lot of difference between the Ed9 and the EDSe. I prefer to spend my dollars ( not bulk but consistent purchases ) with someone who cares and understands the product and appreciates my custom wither it's $6.33, $15.00 or $49.95 . The products themselves ( Kz earphones ) have been great and fun. I've not had any of the Qc issues that occasionally crop up. I'm sure there's a vendor out there that will comfortably and honestly meet your expectation.