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I sent mine back in a week ago and JH has been AWOL on any updates. I am irritated to say the least by the lack of reply. How about at least an "Yes we received them and we are working on it and will get back to you soon."
My issue was the sound seems slightly off balance favoring the left side but I don't think it is a fit issue. I guess this leaves either a dead driver or improper internal placement of drivers??? Not sure.
Sound seems like it is coming from behind me. Imagine the face of a wall clock behind you. Rather than 6:00 o'clock the sound seems centered around 7-7:30 o'clock.
I am no expert but I start to wonder if the high cost of multi-driver custom IEM's is much to do with covering the cost of re-fits which would seem more common with multi-driver versus a JH5 dual driver which would seem pretty straightforward and simple to get right first time (which they did with mine).
sorry i just need to get this out aaaahhhh
haha, i laugh at your troubles and fade by comparison to others. my left side high driver failed, the sockets were loose (they had become a bit loose even with the stock cable only a few weeks after owning them) i made a cable with slightly larger solid pins and it was better, but that became a bit loose over almost a year as well, the housing had a couple hairline cracks form too (i have clear shells). the driver had failed separately though, seemingly unrelated to any physical event. kinda slowly, was weird. anyway i sent them back via a friend and they arrived at jh about 8-9 weeks ago and they arent even on the way back to me yet.
i'm responsible for about 1 week of that delay as they had to apply artwork while they were there and i hesitated on the design i had made and had to send a modified version. Zac was a pretty good communicator, but the rest...... Zac told me they were done and fixed, ready to be sent back and would ship in the next day or so. 1.5 weeks later i emailed them for an update and only then did they realize they had sent my jh13 to another person of the same name in Germany :rolleyes: this is with me going to great lengths to avoid such a situation, not because i have a common name. I labelled the package on the outside with a large print out, on the pelican case inside as well; I also included it in the letter to describe the problems i was having and in at least 1 email just to make sure. so whoever packed it, must have been literally looking at my correct address while sending it to the wrong address. i was flabbergasted!!
so anyway since they had sent via a pretty slow method, which itself is a bit slack for something this pricey and i had not received any word, or tracking, perhaps my Doppelganger did?; they still had not arrived by that stage and i figured it would take at least the same to return and gave them the space to deal with the other customer service nightmares they have going on. i emailed after a another 1.5 weeks and was told they had arrived in Germany and were on their way back, this without any update. It took me emailing them to find out, even though they had potentially lost my jh13 last time i heard from them. that was over 2.5 weeks ago now, I waited a week after that and have sent them >3 emails in this last week with no reply to any of them.
i'm going to call tomorrow if i dont hear anything, but
i dont care what they have going on there with the jh3a, this type of 'service' and utter disregard for a customer they have already screwed over, seems to be par for the course these days. i have not posted anything until now out of professional courtesy and not wanting to add to the bad press they have been getting over the jh3a, but ive had enough and perhaps they might read this and realize they've really lost their way and that what is the point of having email if you dont use it, (or perhaps they use it selectively, which is a worse option)
An international customer should not have to call in the middle of the night, just to get an update they should get without asking. in fact this post has now sat here in the edit window before sending for another 4 days now, i sent them another email 3 days ago....and....well.......
I'm so glad i didnt decide to get jh3a, i cannot imagine being that tied into a product, with the only option being sending it back for them to fix, perhaps even send it to asia. so let this be a warning to those considering it. the products are great, the support is equally horrendous
on a lighter note, i love these monitors and miss them like crazy, they have sounded fantastic since the moment i put them in for the first time, fit was perfect as the sound. they became my reference headphone and i have built my entire DIY home and portable headphone system around them. they produce a great sounding product over there, but that is not enough to have me coming back for more next time. apparently i have a T-shirt or Hoodie coming to make up for it...... but then that was 3 weeks ago
and finally to the OP, sorry for the rant in your thread. lets see if i can explain the email you got. i think something is definitely wrong, although i havent heard jh16, i would never expect them to sound as you describe, sounds like a fit+tuning error to me.
to decode your message from them. it sounds like the fit of one of your impressions were off and did not form a proper seal with the fake ear they use for tuning, so when they did the frequency sweep to get a baseline of the response of your monitors, it used this incorrect seal to compensate the tuning to match the ideal response curve, but this translated to an accentuated low frequency response when used with a better seal. you get me? in other words, to overcome the bad seal the transducer (or maybe the mic) put out a bump in the response so as to get the expected low frequency response and when they are used without this dip in the response of the actual ear canal, you get a bump in the lows
