**Beware of Itsfit Lab Scam!**
Hi everyone, I made this post in a Facebook audiophile group last week. Now I want to share it in Head-Fi group to make more people aware.
I want to share a recent experience I had with an audio brand called Itsfit Lab to warn others and help you avoid falling into the same trap.
On early April 2024, I was organizing my equipment and noticed that the shell of my Itsfit Lab Fusion IEM had developed a crack on its own, despite my meticulous care in handling and storage. I rarely use this IEM and have never dropped it. It had been stored in an airtight box for almost a year alongside with my collection of IEMs.
I never expected a $950 IEM to crack on its own. Who knows what grade of resin they use for this IEM?
Since I purchased this IEM directly from Itsfit Lab, I contacted them to request a repair for the cracked shells. Unfortunately, I was
SCAMMED. Here’s what happened:
1. **MIA (Missing In Action)**: After I shipped the IEM to them, they went MIA for almost a month. I sent multiple emails without any reply and received no responses on social media either, until I directly messaged the owner.
2. **Product Quality and Service**: When I finally received the reshelled IEM, I was shocked! They merely coated another layer of resin on top of the shells, which is not the right way to fix the cracks. Additionally, the new layer of resin stick on the nozzle, and they didn’t clean it up before letting it dry. Selling a $950 IEM but providing this kind of service is unacceptable.
3. **Cable Swap**: Initially, the IEM came with a 4.4mm cable, but they swapped it with a rejected/spoiled/damaged 3.5mm cable.
4. **Unbalanced Sound**: The sound became unbalanced after the repair. I suspect the issue is with the pressure hole and the cable, as it originally had three holes, but now it has only one.
5. **Quality Check**: They never checked the IEM before sending it back to me. I would not send it back again even if they offered to do so. I do not want to bear the shipping cost and risk again.
I am very sad, disappointed, and regretful. I decided to share my experience to warn everyone about this brand. I have been in the audio hobby industry for so many years and have never encountered a brand with such low-quality IEMs that charged high prices, and provide a very poor customer service. This is the most regrettable IEM purchase I have ever made in my life!
Stay away from Itsfit Lab!