Quote:
Originally Posted by deathklok /img/forum/go_quote.gif
O KWS has conveniently left out the records of his e-mails to Livewires, which seems a little fishy to me, as he's the one who appears to frequent this thread of the parties involved. .
|
Deathklok,
I am not sure if you are aware of this thread here:
http://www.head-fi.org/forums/showth...54#post3361254.
I have been following this case with interest since it started at the beginning of this month. Ivan (KWS) first posted his complaint on the main forum (which is in essence the first post in the members feedback thread), in which he asked for help.
The thread was then moved to the members feedback forum. AT the time, a lot of people who posted were skeptical as his complaint only showed his side of the case, although quite a few (myself included) were appalled at the initial response from John Diles. They requested his emails to Livewires/ TTVJ. He subsequently posted the emails (in complete- who knows? but he did so, nonetheless). If you take the time to read his emails, you can sense his frustration growing from the first to the final email.
This created a lively debate (not unlike this current thread, very much along the same lines- most felt that John Diles should not have written an email in such a tone, no matter what, however a few, came out in support of Diles,mentioning his otherwise excellent record).
The moderators then deleted all of the posts from those who had no direct contact with Livewires, as they felt that it should not have been in the members feedback forum.
Ivan then started this thread here- which if you go to the first post, was basically asking for advice, not even naming Livewires as the company. Someone else outed them, not KWS.
He then posted an update in which he happily thanked everyone who posted in support of him, as he got a partial refund, which he was happy with. I believed that the matter was therefore laid to rest.
John Diles then replied with his second famous example of excellent customer service. This was posted by him on the members feedback thread, and subsequently posted by an outraged head'fier here, leading us to where we are today.
As in any forum, there are people who stand on different sides of the coin. Unfortunately in this case, there have been one or two who, imho, have posted with the main intention of baiting, or at best, naively and immaturely, creating more conflict.
For me personally, what irked me was that in both emails, no accountability was taken, the issues were not dealt with and the tone in which the emails were written in was extremely offensive, to say the least. I expected more from an older gentleman, a business owner, and an educated man.
You are also right to point out that TTVJ may have some culpability in this, but he/ they has wisely opted to stay out of this, and that point became moot when John decided to show his command of diplomacy.
At the end of the day, no matter which way you look at it, if the phones were shipped insured, this debate would not exist. Both sides would be covered. But what is inexcusable to me is the tone and content of the emails sent by John Diles. I think that is the bone of contention for most of us.
I am not posting this to challenge or change your views. We can all agree to disagree without being personal. Have a good weekend.