My understanding is that the buyer asked and paid for express shipping but Livewires shipped regular post, hence the phones either did not arrive or got lost. This is the main issue. This saga has been going on since early July.
He was then promised a refund from the initial rude email but never got one, so after waiting for over a month with no replies to his emails, he posted here beginning of October asking for help.
After two weeks on the forums, he finally got a partial refund, and then John Diles decided not to let the matter rest, and posted his second example of brilliant customer service.
As I said in an earlier post in the main forum, if there is proof that he did receive them, let Livewires post the proof for all to see, so all accusations can be laid to rest. But they can't, can they? Because they made the initial mistake of mailing regular shipping while charging the customer express insured, which the customer asked for. The phones are "somewhere" (maybe stolen, maybe lost, not unheard of for those of us who ship items often). They then accuse him of fraud.
I don't believe for a moment anyone here is trying to "blackmail" Livewires. There are enough people here who love their Livewires, and by their admission have received exemplary service from the company. They are all on the main forum.
However, in this instance, Livewires was less than "exemplary". Why? Who knows? Maybe this service is only reserved for HK customers with "poorly written" (initial email) English.
However the proof, as they say, is in the pudding, and the two emails from John Diles, coupled with the amount of time this has dragged on, and the initial mistake which they refuse to take responsibility for, has left a sour taste in my mouth, and I will keep my $249 in my pocket. 'nuff said.
