| Originally Posted by rxc /img/forum/go_quote.gif I'm naturally suspicious myself but if anything Livewires left themselves open by not shipping EMS. Secondly, if negative feedback is called head hunting then so be it. |
| Originally Posted by bhd812 /img/forum/go_quote.gif I agree with the Shipping ems totally. since this person has received money back he has not edited his original feedback as of yet stating that in someways LW has done something to relieve the issue. also when the person states blatantly out right "I would try to make more people know this issue" just reeks of a scam to me. What his is going to let people know? the company gave him his money back even after he posted private emails in a feedback post as a way to black mail the company into going his way instead of working it out as an adult. the feedback thread should be taken down on the point the issue is resolved. if this person really expects to get his money back for the molds then he shouldn't look at LW for this. also the company did not have to give him anything back, name me another iem custom that would be willing to after you order... I agree with diles reply only from what i seen in the feedback thread posted by the op, it has scam written all over it..and now the money has been refunded yet its still up just shows the op's intentions..at least that's what i read off it. |
| Originally Posted by PhaedrusX /img/forum/go_quote.gif reply from John at Livewires "Ivan, It seems that you made it your life's mission to attempt to cause harm to my company. You have been fully refunded your money by us through Todd the Vinyl Junkie, one of the most respected names at Head-Fi. We shipped your Livewires in good faith to the address you specified. They have not been returned to our office. If Todd suspected that we defrauded even one of his clients, he would drop us from his product line immediately. We're still proud to be on his front page. I am very sorry that some of my personal emails to you were viewed as rude. Had I known that they would be published here at Head-Fi, I would have written them exactly the same way. I feel that it is highly likely that you have defrauded my company and have both a refund and a shiny new set of Livewires in your ears. Short of hiring a photographer to capture you wearing your now complimentary set, we're stuck. Here's a solution to this mess, Ivan; turn them up real loud, make sure that they are properly sealed and take a nice walk down some railroad tracks. Just kidding, Ivan. That would be dangerous. If there is anything more than a refund that you feel that we need to do to recompensate you, please let me know. Be careful, though. I might just post it here at Head-Fi." John Diles Livewires for what it's worth, this was mr. diles response in the aforementioned thread. i have no connection to the op or the company, but i quote this letter in full because i find it so appalling, and feel that others might be interested in knowing what type of response to expect if they don't receive their item from livewires. wow. |
| Originally Posted by CCT /img/forum/go_quote.gif But shouldn't John Diles apologize?
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| Originally Posted by bhd812 /img/forum/go_quote.gif I agree with the Shipping ems totally. since this person has received money back he has not edited his original feedback as of yet stating that in someways LW has done something to relieve the issue. also when the person states blatantly out right "I would try to make more people know this issue" just reeks of a scam to me. What his is going to let people know? the company gave him his money back even after he posted private emails in a feedback post as a way to black mail the company into going his way instead of working it out as an adult. the feedback thread should be taken down on the point the issue is resolved. if this person really expects to get his money back for the molds then he shouldn't look at LW for this. also the company did not have to give him anything back, name me another iem custom that would be willing to after you order... I agree with diles reply only from what i seen in the feedback thread posted by the op, it has scam written all over it..and now the money has been refunded yet its still up just shows the op's intentions..at least that's what i read off it. |
| Originally Posted by bhd812 /img/forum/go_quote.gif For what? having his emails made public and used in blackmail against him? I am glad he replied with that, cause there are two sides to the story and by his words you can get a good version of how he feels the issue really went down. |
| Originally Posted by Gregious /img/forum/go_quote.gif I almost bought a pair of Livewires and I'm glad I didn't. Having started a couple of small consumer companies myself, I know two things. 1) How you treat the small customer is everything, and 2) If you're not careful, especially with the small customer, you will take a beating on chat boards. And to a small business, word of mouth/chat board activity is critical. Diles seems to know this, but has the arrogance to not give a damn. Put your earplugs in and walk down a train track?!! On my worst day, I've never considered responding to anyone that way. Not even in private. To do so in public invites PR damage that Livewires clearly doesn't care about now. But if they keep up that behavior, they will later. Ultimately it doesn't matter if KW is right or wrong. The owner or CEO of a company is supposed to take the high road. Post a professional public message and be done with it. |
| Originally Posted by bhd812 /img/forum/go_quote.gif I read this as nothing more then a few people trying to scam a business by posting private emails and such. Though I don't understand this fully. KWS had a problem and the problem was fixed eventually by the company. yet we still see private emails posted and the people involved stating out right.. "I would try to make more people know this issue" when in the same reply the person states the company has refunded his money back... head hunting from a few peeps who can take the advantage is all... |
| Originally Posted by bhd812 /img/forum/go_quote.gif I agree with the Shipping ems totally. since this person has received money back he has not edited his original feedback as of yet stating that in someways LW has done something to relieve the issue. also when the person states blatantly out right "I would try to make more people know this issue" just reeks of a scam to me. What his is going to let people know? the company gave him his money back even after he posted private emails in a feedback post as a way to black mail the company into going his way instead of working it out as an adult. the feedback thread should be taken down on the point the issue is resolved. if this person really expects to get his money back for the molds then he shouldn't look at LW for this. also the company did not have to give him anything back, name me another iem custom that would be willing to after you order... I agree with diles reply only from what i seen in the feedback thread posted by the op, it has scam written all over it..and now the money has been refunded yet its still up just shows the op's intentions..at least that's what i read off it. |
| Originally Posted by dj_mocok /img/forum/go_quote.gif If the buyer opted not to use registered/insurance and the item was lost, I totally agree that it's not the company's responsibility since buyer didn't wanna pay for insurance anyway. But in this case the buyer paid for insurance, and the item was sent without insurance, so for this the company should be responsible for the loss. If what the original poster said was true (he paid for insurance but the item was sent without), then no matter what, the company is at wrong here. I think the reason for the strong email from seller was because he felt that he was scammed (got the IEM and refund), but I think in this case, the IEM may actually lost in transit (stolen by custom or whatever). That's why for international shipment, I always prefer using a service that I can track online and insured all the time. But this dispute may not only harm the reputation of the company, but on the other hand it may actually make sellers hesitate more in shipping internationally especially to countries where the customs might be a bit suspect. |
