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Introducing Trinity Audio Engineering

Dec 16, 2016 at 8:29 AM Post #4,336 of 4,830
Bob, PM sent..
Good to hear business is doing well but lets not stick to PM..
Afterall this thread is to intro yr company to this world...
I gyess some headfiers would love to know what is happening...
 
Dec 16, 2016 at 8:55 AM Post #4,340 of 4,830
bobtrinity said:
Our system is a little daft and doesn't allow a pending, so we have to fulfill them off our system so they can go into a pre order or special order system . Totally understand your point that it does make it a little confusing.
Click to expand...


Only little? Processing will be more proper, than fulfill. This is very confusing and disappointing.
 
Dec 16, 2016 at 9:33 AM Post #4,341 of 4,830
Whaever words u like to use... Processing or fulfilled or......
My frustrations are agrravated by the compoany which refuse to explain to their customers.. Wrote 3 emails to only again replied "will look into it"......
If yr ppl would only explain in the 1st email... I would have accepted yr "d" system.
Regret....... Regret.... Regret....
 
Dec 16, 2016 at 9:37 AM Post #4,342 of 4,830
stealer said:
Whaever words u like to use... Processing or fulfilled or......
My frustrations are agrravated by the compoany which refuse to explain to their customers.. Wrote 3 emails to only again replied "will look into it"......
If yr ppl would only explain in the 1st email... I would have accepted yr "d" system.
Regret....... Regret.... Regret....
Click to expand...


I looked at all 4 of Jake's email replies and at no point did he refuse to explain anything.
 
Dec 16, 2016 at 1:33 PM Post #4,345 of 4,830
Wow. I ordered a pair of Deltas recently. Thinking I may have made a mistake. To be fair, I had the same issue. Order status was "fulfilled". Emailed Trinity and Jake replied that a mistake must have been made, and that my order would not ship until late January. I suspect that time frame is optimistic. And I'm gathering that customer service might not be a strong suit. Service with a smile?
Seems more like service with a bit of attitude.
 
Dec 16, 2016 at 1:37 PM Post #4,346 of 4,830
dhmcclain1 said:
Wow. I ordered a pair of Deltas recently. Thinking I may have made a mistake. To be fair, I had the same issue. Order status was "fulfilled". Emailed Trinity and Jake replied that a mistake must have been made, and that my order would not ship until late January. I suspect that time frame is optimistic. And I'm gathering that customer service might not be a strong suit. Service with a smile?
Seems more like service with a bit of attitude.
Click to expand...


Service with attitude? We always do our upmost for our customers and the vast majority on head-fi would agree.

On the product page it has the fact it's pre-order and estimated times.

If we can do more for you please don't hesitate to contact us.
 
Dec 16, 2016 at 1:42 PM Post #4,347 of 4,830
dhmcclain1 said:
  Wow. I ordered a pair of Deltas recently. Thinking I may have made a mistake. To be fair, I had the same issue. Order status was "fulfilled". Emailed Trinity and Jake replied that a mistake must have been made, and that my order would not ship until late January. I suspect that time frame is optimistic. And I'm gathering that customer service might not be a strong suit. Service with a smile?
Seems more like service with a bit of attitude.
Click to expand...

Bear in mind that Trinity Audio isn't exactly a big operation. Things like this were likely to happen from the get-go given the volume of units they needed to ship out. While I'm not exactly a happy-camper with the time it took to complete development either, I understand that things like this happen. Nobody is perfect, and certainly no company is.
 
Dec 16, 2016 at 2:04 PM Post #4,348 of 4,830
dhmcclain1 said:
  Wow. I ordered a pair of Deltas recently. Thinking I may have made a mistake. To be fair, I had the same issue. Order status was "fulfilled". Emailed Trinity and Jake replied that a mistake must have been made, and that my order would not ship until late January. I suspect that time frame is optimistic. And I'm gathering that customer service might not be a strong suit. Service with a smile?
Seems more like service with a bit of attitude.
Click to expand...

 
This is ridiculous.  You're taking issue w/ a term on a website/ordering system.  When you bought your Deltas it was EXTREMELY clearly stated on their site that orders would not ship till January.  So it's your own fault for missing that part.  Yes, the terminology should change on the ordering system, but lots of smaller companies use the same system and it has the same terminology.  Definitely needs to be updated...but again, the timeframe for the headphones was explicitly stated on TA's site when you ordered.
 
Dec 16, 2016 at 6:14 PM Post #4,349 of 4,830
dhmcclain1 said:
  Wow. I ordered a pair of Deltas recently. Thinking I may have made a mistake. To be fair, I had the same issue. Order status was "fulfilled". Emailed Trinity and Jake replied that a mistake must have been made, and that my order would not ship until late January. I suspect that time frame is optimistic. And I'm gathering that customer service might not be a strong suit. Service with a smile?
Seems more like service with a bit of attitude.
Click to expand...

 
Bob and the Trinity team have a history of transparent and fantastic customer service.  The dirty laundry gets aired and cleaned quickly from my reading. No company is perfect and I am sorry about your disappointment. Trinity Audio are good guys and a small operation. Like peace, give 'em a chance.
 
Dec 16, 2016 at 6:40 PM Post #4,350 of 4,830
I had ordered the PM6 in June and things changed recently for me, so I canceled and Bob promptly refunded my 200 British pound price tag. It did end up costing me $50 for nothing, due to the exchange rate. I had paid $300 USD. Not much I can do about that. But happy with Trinity customer service. Always good to me.
 
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