It's all OK. We can't possibly please everyone, but we pay attention to all feedback from this community!
This would imply that our products didn't do that before
Actually, they didn’t.
You often seem to have this slick way of gaslighting away the feature protests and requests of the good folks on this forum who are clearly flooding your company with piles of cash—and instead of blowing them off with the glib smiley emoticons, you should be listening to their feedback. You aren’t cute.
Back to my point. Your priciest offerings, the Pro iDSD and it’s Signature version, still have no hardware bass or presence enhancement options. Similarly, your premium tier Signature Zen series, the Diablo and the Neo iDSD all conspicuously lack your xBass or TrueBass technology, which makes sense to no one ever. And this isn’t just a purist issue—it’s about the predisposition of audiophiles for open-backed headphones, which almost always benefit from the subtle bass enhancement that your xBass is supposed to be FOR.
The fact that you include these extremely popular features only on your lower-tier products highly suggests that you think that true audiophiles must only be devotees of the most austerely patrician classical or prestige (read: white) jazz genres, and that this must somehow be a class issue. And that condescending mistake is uninformed not only because it’s classist (and in the case of R&B and hip hop, arguably racist), but because you’re turning away an enormously lucrative market share.
Perhaps I’m being a bit harsh. But please understand that I have 15+ of your products in my studio, and I’ve been waiting patiently to buy more. Waiting and waiting. I waited for a refresh of the Signature Zen Can to use with my planar headphones, and instead of one with xBass, I got one outrageously niche version with faux “HD6XX” Sennheiser 6 series EQ tweaks and another with “HFM” for the HifiMan fans. Really?
Then I waited for a Pro iDSD refresh, again in hopes of a bass enhancement for my planar headphones, and instead of TrueBass, I got a retread of the old one—only now in Trump White House Toilet Gold.
I’m at a loss for an emoji for that.