[Mr BubbaHyde]

Apologies if this has been answered...thread is too long to read all of it:

Using NEO-Stream as a Roon endpoint I occasionally get a split second of signal dropout where the music just drops out. It usually comes back before the DAC loses the bitstream. It happens for both local files and for Qobuz streaming. Further, I thought it might be that the NEO Stream needs a firmware update. So I used my PC web browser to navigate to the NEO Stream IP address to adjust settings. The firmware version it's running is 2.15.17 from 11 Oct 2022. Auto update is on. But even when I tell it to check for updates it just hangs on this:



for several minutes. That's true in both Chrome and Firefox. It could be the NEO Stream, or it could be Roon. I'm not sure which one to chase down first, tbh. I'm sure each will blame the other first if/when I contact them.

I'm running ROCK on a Roon-approved NUC. Hardwired LAN connection all around with the NEO Stream and NUC plugged into same ethernet hub. System versions:



The NEO Stream is connected to my Berkeley Alpha S2 DAC via coax spdif.

2.15.17 is indeed the current firmware available.

A few folks including myself, have experienced these drop-outs as well, and as you said just a quick hiccup type thing. I am also a Roon user and can tell you that it occurs "mainly" using Roon, and not with things like Tidal "Connect" or Spotify. I know that iFi is aware of this and hopefully is working towards a solution.

The weird thing that has come up here is that some folks have had more of these when using the Optibox vs straight ethernet into the NEO Stream, and other have found it better the opposite way around. I am also running Roon Rock on an Intel NUC, the same version as you are, and for some reason I have more interruptions using a MAC for my remote, than If I use my Windows 11 PC! (You got me there, as it shouldn't matter, lol)

Any input you have will be greatly appreciated!

Cheers!!

 

[WaveTheory]

2.15.17 is indeed the current firmware available.

A few folks including myself, have experienced these drop-outs as well, and as you said just a quick hiccup type thing. I am also a Roon user and can tell you that it occurs "mainly" using Roon, and not with things like Tidal "Connect" or Spotify. I know that iFi is aware of this and hopefully is working towards a solution.

The weird thing that has come up here is that some folks have had more of these when using the Optibox vs straight ethernet into the NEO Stream, and other have found it better the opposite way around. I am also running Roon Rock on an Intel NUC, the same version as you are, and for some reason I have more interruptions using a MAC for my remote, than If I use my Windows 11 PC! (You got me there, as it shouldn't matter, lol)

Any input you have will be greatly appreciated!

Cheers!!

Huh. Thanks for the info. Hopefully a firmware update will come soon and fix the issue. Previously I used Audirvana and a Singxer SU-2 to go into various DACs. The sound quality using Roon + NEO thus far has been a much bigger improvement than I expected. Sounds amazing!

 

[Clemmaster]

I’ve been having that issue, too. I could swear rebooting the NEO Stream made it go away for a couple days.
I’m wondering if it’s some sort of buffering issue that gets worse over time?

 

[ra990]

I’ve been having that issue, too. I could swear rebooting the NEO Stream made it go away for a couple days.
I’m wondering if it’s some sort of buffering issue that gets worse over time?

I did a factory reset and the Roon hiccups have been good since then. I was on the beta .19 firmware prior to the reset. Now on the official .17.

 

[mekap]

I did a factory reset and the Roon hiccups have been good since then. I was on the beta .19 firmware prior to the reset. Now on the official .17.

how to do a factory reset?
Where can I download the new firmware and how to install this firmware?

 

[ra990]

how to do a factory reset?
Where can I download the new firmware and how to install this firmware?

All through the system menu in the web interface you can get to by browsing to ifi.local.

 

[mine]

Purist here.
After struggling one year to get one of the RasPi based streamers (PiAES- Mercury V1 -Silent Angel Munich) even to show DSD64 over I2S reliable , it took 5 minutes to enjoy DSDx512 with IFi Neo .
Synology NAS > Opti >IFiNeo DLNA I2S > HoloAudio Spring 3 KTE > Pad (BubbleUPnP)
SoundQ = good
Linear PSU : Sunny 12V /3A
Gone , even the long PLL Holo syncs.
Ifi Quirks to solve : Volumio /Mixer / LED statuslight /
Best
as

 

[iFi audio]

Folks, just so you know...

The super-helpful @Mr BubbaHyde is now officially a part of our team!

Cheers!

 

[Mr BubbaHyde]

Folks, just so you know...

The super-helpful @Mr BubbaHyde is now officially a part of our team!

Cheers!

Thanks, @iFi audio !!

Glad to be joining such a great Team!!

Cheers!!

 

[mrsasan]

2.15.17 is indeed the current firmware available.

A few folks including myself, have experienced these drop-outs as well, and as you said just a quick hiccup type thing. I am also a Roon user and can tell you that it occurs "mainly" using Roon, and not with things like Tidal "Connect" or Spotify. I know that iFi is aware of this and hopefully is working towards a solution.

The weird thing that has come up here is that some folks have had more of these when using the Optibox vs straight ethernet into the NEO Stream, and other have found it better the opposite way around. I am also running Roon Rock on an Intel NUC, the same version as you are, and for some reason I have more interruptions using a MAC for my remote, than If I use my Windows 11 PC! (You got me there, as it shouldn't matter, lol)

Any input you have will be greatly appreciated!

Cheers!!

i had same problems and som dropouts and click also NS stoping playing randomly
after checking logs i found network adaptor restarted periodicaly. so i changes my network switchs
after changing 3 switchesh now its stable and problems disaperd !! its work perfectly with optibox and there is no more dropout and click and stoping . my switch now is Tplink-LS1008g
. i also check it with Roon and i found no problem . i hope its help other

 

[Mr BubbaHyde]

i had same problems and som dropouts and click also NS stoping playing randomly
after checking logs i found network adaptor restarted periodicaly. so i changes my network switchs
after changing 3 switchesh now its stable and problems disaperd !! its work perfectly with optibox and there is no more dropout and click and stoping . my switch now is Tplink-LS1008g
. i also check it with Roon and i found no problem . i hope its help other

Thanks for the suggestion, and recommendation!

Cheers!!

 

[Kiats]

Thanks, @iFi audio !!

Glad to be joining such a great Team!!

Cheers!!

Congrats man! Thank you for always being there for the rest of us.

 

[Mr BubbaHyde]

Congrats man! Thank you for always being there for the rest of us.

You are very welcome, and Thank you!!

Cheers!!

 

[iFi audio]

Folks, iFi are back at CANJAM NYC. You'll find us at the A1-A2 booth.

Come and hear the latest gear and sign up to enter our uno & GO link Prize Draw. The first 150 sign-ups each day will bag themselves a FREE iTraveller.

Meet our USA Team (Jamie, Carter and Liz), plus a couple of British imports! Kris and Phil are flying over the pond to soak in the sights and sounds of NYC 23.

See you there!

 

[Mr BubbaHyde]

I wanted to check in with everyone on something I am digging into personally and had a question for NEO Stream owners.

In your current use environment are you using the 4.4mm balanced out, or the RCA Analog out to your listening gear?

I am trying to get a feel for something I noticed over the last week or so, and trying to get a handle on it before mentioning what specifically it is.

Thanks for any answers in advance!!

Cheers!!