[iFi audio]

Yes, you can do it the same way you got the new firmware, but use the old one instead.

That's affirmative, thanks!

 

[macmeijers]

Can I trouble you to swap your NEO iDSD's firmware to any other version and see whether anything changes? At the moment we're investigating whether this is related to firmware or just a rare case of a display fault. Thanks!

 

[macmeijers]

With the old firmware the display now is also not equally bright, but less than with the new firmware.
I believe that before updating my display was normal...

 

[wantan]

I can contribute to the update mysteries.

The display brightness works for me (high/low/off). My Neo is set to "off". When the display is "off" I can't power the unit off though. When I press the on/off button the display lights up and then goes off again, according to the display settings.

I can only "power off" when the display is on. Meaning I press "on/off" to lite up the display then I press "on/off" again to shut down the NEO. It' not much of an issue but still a bit weird.

 

[iFi audio]

With the old firmware the display now is also not equally bright, but less than with the new firmware.
I believe that before updating my display was normal...

Thank you, that's interesting. From your photos I gather that installing older firmware (1.35) fixed the issue, yes?

 

[alexeyi]

I can contribute to the update mysteries.

The display brightness works for me (high/low/off). My Neo is set to "off". When the display is "off" I can't power the unit off though. When I press the on/off button the display lights up and then goes off again, according to the display settings.

I can only "power off" when the display is on. Meaning I press "on/off" to lite up the display then I press "on/off" again to shut down the NEO. It' not much of an issue but still a bit weird.

I think this is the intended way of working at the moment, regarding the power off of the unit while using the display off option, I am experiencing it on my unit also.

 

[dericchan1]

I think this is the intended way of working at the moment, regarding the power off of the unit while using the display off option, I am experiencing it on my unit also.

Yes it’s (powering off the unit while display is off) been like that ever since I bought the unit

 

[macmeijers]

Thank you, that's interesting. From your photos I gather that installing older firmware (1.35) fixed the issue, yes?

Yes, I installed back the old firmware as suggested, and made a photograph. Display looked much better again, though not completely well. Then I installed again the new firmware and made a new picture of the display, that was looking much poorer.

 

[macmeijers]

Thank you, that's interesting. From your photos I gather that installing older firmware (1.35) fixed the issue, yes?

Well, display looked much better when the older firmware was installed, though, to my opinion, not as good as it used to be.

 

[iFi audio]

Yes, I installed back the old firmware as suggested, and made a photograph. Display looked much better again, though not completely well. Then I installed again the new firmware and made a new picture of the display, that was looking much poorer.

Well, display looked much better when the older firmware was installed, though, to my opinion, not as good as it used to be.

Thanks for your feedback, I'll pass it on internally. At first we thought that your display might be a one off case that got damaged and not due to firmware updates, but now it seems that there might be a connection there. Our R&D team will investigate and we should have any further info on the matter shortly. Thanks again!

 

[iFi audio]

Well, display looked much better when the older firmware was installed, though, to my opinion, not as good as it used to be.

Our R&D advised to open up a support ticket (https://support.ifi-audio.com) as your display might be damaged. There's a difference between firmware versions how that display is managed, but it sould be lit evenly regardless. Thanks!

 

[macmeijers]

Our R&D advised to open up a support ticket (https://support.ifi-audio.com) as your display might be damaged. There's a difference between firmware versions how that display is managed, but it sould be lit evenly regardless. Thanks!

Thank you, I already did that, Neo is shipped back to the dealer

 

[iFi audio]

Thank you, I already did that, Neo is shipped back to the dealer

Great, thanks and we're sorry about that inconvenience!

 

[jplatypus]

Great, thanks and we're sorry about that inconvenience!

I'm having the same problem. If I bought my Neo brand new on eBay and sent it in, would it be covered for this issue? It was sealed and is under a year since I bought it, but it was not from an authorized dealer. I'm guessing the answer is no but appreciate the clarification.

 

[iFi audio]

I'm having the same problem. If I bought my Neo brand new on eBay and sent it in, would it be covered for this issue? It was sealed and is under a year since I bought it, but it was not from an authorized dealer. I'm guessing the answer is no but appreciate the clarification.

Do you have a warranty for it by any chance? And even if you don't, I'm sure our support will do their best to help you out anyway