Giogio
Bluetooth Guru
- Joined
- Nov 13, 2014
- Posts
- 1,419
- Likes
- 366
Hi guys.
While preparing my new Comparison which finally extended to ALL Bluetooth Headphones on Earth (apart for the very cheap, very bad, irrelevant unknown models), for a total of something between 100 and 120 Headphones, which is kind of crazy but what's done is done, well, I had to import a couple of HPs from the US.
One is defective.
The seller refuses to take it back.
The producer (I prefer to avoid naming them now, maybe later, and I will definitely tell the story on my Article, because not only their expensive HP is one of the worst sounding on the planet, but the contact was among the most unpleasant on a human and professional base) offers 2 years warranty, and there is an Online Form to register your product. In the online form is nowhere written that you have a limited time before registering.
But there is a Warranty Card on the Carrying Case, "hidden" in a compartment with the audio and usb cable, where I did not look till today, because I never needed any cable.
Today I wanted to register to claim the warranty, and I looked for this card in what seemed to me the most reasonable place, the transparent plastic bag where the Quick Start Guide was.
I was already thinking "crap, it's not here, did I lose it or was it never here?", and then I just looked everywhere and found it with the cables.
There I have read that I have 30 days to register, from the purchase day.
Well, the 30 days are over.
I wrote them, without expecting much because as said it was probably the most frustrating and horrible experience of Customer Care in my entire life, and indeed I got no answer once again.
I now wonder, can it really happen in the USA (not a Country Famous for Consumer Rights) that a producer can refuse to offer warranty if the product is not registered within a given time?
In the EU the registration is not needed at all, the warranty is a MUST, nobody can EVER refuse it and nobody can force people to register.
I just cannot believe that for not having seen this warranty card till now and be on my 45 day instead of 30 after the purchase (although I have received the thing 34 days ago) I have no warranty!? My mind just refuses to accept that this can be legal anywhere on the universe.
Any feedback?
While preparing my new Comparison which finally extended to ALL Bluetooth Headphones on Earth (apart for the very cheap, very bad, irrelevant unknown models), for a total of something between 100 and 120 Headphones, which is kind of crazy but what's done is done, well, I had to import a couple of HPs from the US.
One is defective.
The seller refuses to take it back.
The producer (I prefer to avoid naming them now, maybe later, and I will definitely tell the story on my Article, because not only their expensive HP is one of the worst sounding on the planet, but the contact was among the most unpleasant on a human and professional base) offers 2 years warranty, and there is an Online Form to register your product. In the online form is nowhere written that you have a limited time before registering.
But there is a Warranty Card on the Carrying Case, "hidden" in a compartment with the audio and usb cable, where I did not look till today, because I never needed any cable.
Today I wanted to register to claim the warranty, and I looked for this card in what seemed to me the most reasonable place, the transparent plastic bag where the Quick Start Guide was.
I was already thinking "crap, it's not here, did I lose it or was it never here?", and then I just looked everywhere and found it with the cables.
There I have read that I have 30 days to register, from the purchase day.
Well, the 30 days are over.
I wrote them, without expecting much because as said it was probably the most frustrating and horrible experience of Customer Care in my entire life, and indeed I got no answer once again.
I now wonder, can it really happen in the USA (not a Country Famous for Consumer Rights) that a producer can refuse to offer warranty if the product is not registered within a given time?
In the EU the registration is not needed at all, the warranty is a MUST, nobody can EVER refuse it and nobody can force people to register.
I just cannot believe that for not having seen this warranty card till now and be on my 45 day instead of 30 after the purchase (although I have received the thing 34 days ago) I have no warranty!? My mind just refuses to accept that this can be legal anywhere on the universe.
Any feedback?