peareye
500+ Head-Fier
A very sad and uninformed response. Customers who request refund shouldn't expect shipping cost covered. Customers who receive a defective product have every right to request for their entire money back, and even then it's not enough to compensate for the time and headache.
I have purchased Hifiman products from a reputable local dealer before with no problems, but if this is the customer service they provide through their direct sales, I won't be looking into Hifiman anymore.
Of course, this brand is famous for some pretty catastrophic failures in the past, so no surprise here. But the customer treatment is very surprising.
How about this:
KISS (Keep It Simple...)
DOA product = full refund to customer (in a timely fashion)
...don't push off your companies problems to the people that were supporting you!
or you'll never see them again ...and the negative word of mouth can be devasting in less time than you think!
thanks to this website and it's members!!!