Hello everyone,
After searching for the cause of
TIDAL error 4007 for several days, we finally come to the result. Here are the explanations for error code 4007 of TIDAL playback on HiBy R3:
The expired songs were still displayed on the TIDAL playlist on HiBy R3. When clicking such an expired song, the error message would show:
error code: 4007. Error code 4007 is defined by TIDAL.
For example:
When you search the song named “La Scena” and enter the playlist, you can find that there are 50 songs in the playlist. When clicking the second song named “Splash” or the fifth song “Pablo”, it will fail to play and report error code: 4007.
Compared to TIDAL official app:
In the same search conditions, there are only 45 songs in the playlist in TIDAL official app. You can find that 5 songs that have expired on TIDAL server are still being displayed on HiBy R3. They are ”Splash”, ”Pablo”, ”Scusa ma(prod.Dr.cream)”, ”Fahrenheit(Prod.Dr.Crea…”, ”Fashion Week Rmx”.
We’ll fix the mentioned problem by updating firmware on R3 with the following purpose:
1 - Display the playlist as same as TIDAL official, the expired songs will not be displayed in the playlist.
2 - Whenever there is expired song/s displaying in the playlist, the error code 4007 will be change to “The track is not available in TIDAL”.
We manage to publish firmware upgrade in mid-October. Even during the National Day holiday, our engineering team will still work to resolve this problem ASAP. Please feel free to contact us if if you have any question.
Thanks,
HiBy Team