Quote:
Originally Posted by cujobob /img/forum/go_quote.gif
So if you get a broken amp, then get charged for return shipping, don't get your amp back for a few weeks, then have to email repeatedly to finally get an answer, that's perfectly fine? And no, not saying this is how you'll be treated dealing with this company...but there are companies out there with major customer service issues. When something breaks, you need to know it will get fixed.
Having said that, I really am torn between the RSA Shadow and this particular unit (have not seen a price yet)...they seem more similar, than not. The whole hiding the OpAmp seems...well silly, to me. I understand the reasoning behind it, but some units are technically superior to others. People should be entitled to know what they're buying, even though it is not legally required. Most of us cannot listen to both the Pico and the RSA unit...(shipping costs, being all over the world), it would be nice to compare offerings based on facts, and not subjective information all the time. When I drive a car, the performance is all that matters, so maybe what engine is inside shouldn't matter. But what if certain engines are prone to fail earlier than others? What if the car can't be tested on more than just a side street? That doesn't help you know its performance on another type of road (or off-road)...we simply cannot test out each headphone in every situation so technical information is invaluable.
Sorry to rant in this thread...let's release some of these units so we can post plenty of subjective information anyway
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Of course that's not fine. But of course, if I stated it before, if you (the manufacturer) know you're going to make a high quality product which isn't prone to failure or malfunctioning, let's say 1 in 10000 units are prone to be defective compared to another company's 1 in 100, I don't really see the requirement for having the
best customer service.
This is on a bias saying that I'm paying for the product with better likelihood of it not malfunctioning. I'd rather have that bias than a product which has issues or prone to malfunctions and failures but a customer service makes up for it. IMHO that's just wasting money on customer service and not really paying for product quality. And besides, I trust Headamp in regards to "know what they're doing" in terms of amp designs and circuitry, amp building and final product QC more than I trust other manufacturers.
Even high quality guitars take a year or two to make just because;
A) they're handmade
B) Strict QC
C) long-***** queues as there are other people waiting for their own instrument.
The luthiers might or might not have the time to answer your calls but at least you know once their job is done, you'll have a one fine instrument. And even if there are any flaws or issues, you still can send it back, knowing that they'd fix it up, maybe an email or two every now and then to check up on it since, well, they're busy building other people's guitars as well. Your instrument isn't the only thing they should pay attention to. And who knows? Is it a big issue? A small issue? Parts required for the fix are delayed just because the post office ******** up? You could ask in regards to that but you can't really control that element of "fixing an issue".
And in regards to your car anatomy, I quite agree. We should know what's going on "under the hood" or at least what's under it, especially if this hobby is a something we're really into, maybe ask some experts about things we don't know about.
