savaloco
New Head-Fier
- Joined
- Oct 30, 2014
- Posts
- 48
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- 37
Guess I won't be going through with a Periapt cable. Someone else here mentioned an email exchange with a person at Periapt named Taariq. I was talking with that person as well. I'd rather not pay good money and end up with a screwed up order. I'll keep looking around for other options.
Hey MacMan31,
I just wanted to give you and the rest of the forum a followup. Matt did indeed reach out to me privately and was genuinely concerned about my experience. After messaging me, he personally went into the shop (on a weekend), built me a new cable to spec, offered additional customisation options and was to ship the cable today. He is a stand up guy and has more than made up for any missteps others may have made in the company in servicing my order. I am thoroughly impressed and found him to be very sincere.
The errant cable sent to me seemed like a great cable ... especially for the money.
I expect the new cable being sent will be of similar calibre.
I did receive a full refund for the original order and the second is being sent to me for free.
That is two cables for the price of $0.00 .... I certainly never go screwed.
Mistakes happen .... sometimes a series of mistakes but what is important here is that Periapt owned up to them and went well beyond what was necessary to make it right for me. Knowing what I know now regarding the character of the ownership of this company I have ZERO reservations recommending their cables. You literally have nothing to lose and a only a very decent cable to gain. I'm sure that Matt will look into and put in place mechanisms to avoid what happened with me from happening again. More importantly, Matt has demonstrated that he will do whatever he can to look after his customers.
If I remember correctly you are a fellow Canuck .... so all said and done the cable will cost you around $100 CAD. I have not been able to find a better custom cable for this price .... period.
Periapt will be my goto cable company for all my future HiFi needs.
Cheers
Sam