The DAC needs to be played for at least 200 hours before evaluation. I also noticed that DAC likes a good, more open power cord. I currently use the Shunyata Taipan Helix Alpha. It sounds much better than with the cable that came with the device. The resolution is very good. The sound is dense, but with many fine details.
I think more time will help- also because of adjustment to a new sound. Truth is I very much like a dark sound, and tonally it is gorgeous; only need a bit more crispness. But all the reviews seem to say it performs very well in detail retrieval- so I'll give it more time. Truth is- without the external clock- it is much crisper- and not muddy at all. I have always found a good external clock improves base and thickens the sound and I think- until the unit opens up, the external clock will over thicken things. No doubt;- every day is a small improvement to my ears- so I hope within a week- I will be in a better place.....This will change if the unit is in working order.