Somewhat off topic, but I just had a really great customer service encounter with Bose, thought I'd share.
A couple weeks back I bought a set of refurbished QCII's directly from Bose, discounted to $200 from the (then) $250 full retail price. Saving $50 and promised the refurbished units carried the full Bose warranty gave me some comfort, what could go wrong?
Within the last few days I've had numerous connection and pairing problems with the QCII's. They wouldn't find or connect with my iPhone 13, at least at first. Each time to fix this I'd need to do a full reset, annoying and just not right (once they finally connected there would be no problems until I tried them again the next day). So I reached out to Bose customer support to see what they had to say. What they had to say was send them back (they covered all the shipping costs) and they were sending me a brand new, non-refurbished set, and gave me the one year extended warranty, all at no cost to me.
The kind rep on the phone didn't hesitate, sympathized with my problem, not hoops to jump through, just immediate resolution. No question asked.
I gotta say, I've been enjoying the QCII's. They sound really good, and the ANC is brilliant, almost completely cancelling the loud, obnoxious "music" my gym insists on playing. The customer service help has pushed my respect for the product up a couple nothches more.