spartan123
100+ Head-Fier
- Joined
- Jan 8, 2006
- Posts
- 473
- Likes
- 16
LOL, "Hush your mouth" ?? I think not... when you pay good money. You should receive "good" service. He was FAR from providing good service on my purchase. His customer service standard are on the order of not even existing...
I should not have to call to find out status of a unit. He should have no problem taking two seconds out of his day to respond to an email. The ONLY time he responded to any email was when I was asking about options... Once he got my money he never responded to another one that I remember.
I should not be lied to multiple times about when an item will ship. I should not of had to ask for my money back just to even get it shipped. He should of provided a new tube and the receipt as to which he promised. And for what I paid I should not of gotten a scratched unit.
He needs some basic customer service skills. Period. I have gotten WAY better service from the Chinese gentlemen I bought amps from and they are thousands of miles away!
To be honest, it is his loss in the long run. I love upgrading my toy's and at this point I would not even consider buying another amp from him.
Quote:
I should not have to call to find out status of a unit. He should have no problem taking two seconds out of his day to respond to an email. The ONLY time he responded to any email was when I was asking about options... Once he got my money he never responded to another one that I remember.
I should not be lied to multiple times about when an item will ship. I should not of had to ask for my money back just to even get it shipped. He should of provided a new tube and the receipt as to which he promised. And for what I paid I should not of gotten a scratched unit.
He needs some basic customer service skills. Period. I have gotten WAY better service from the Chinese gentlemen I bought amps from and they are thousands of miles away!
To be honest, it is his loss in the long run. I love upgrading my toy's and at this point I would not even consider buying another amp from him.
Quote:
Originally Posted by ken36 Hush your mouth. Mikhail is the most caring, meticulous and energetic businessman and artist, I have ever known. He will not rest until he gets it right in your opinion. He has just added more staff and sometimes things fall through the cracks. Keep at it, you will never be disappointed. |