So let's address this and put this to bed:
1. Sales to dealers are different than IGG. They have different items, different channels of payments. IGG merchandise does NOT go to dealers. The only two that shipped at the same time were Vi Dac SS (which most or all should have already received) and the Pulse DACs. Some dealers were also IGG backers, we have some special new dealer's perk in the campaign, and we stated that before.
2. We never stated to anyone, anywhere, that all backers would receive all merchandise before dealers. That's not how the audio business runs. We lost loads of money on IGG merchandise, so we have to make it up elsewhere. This has been discussed before. We won't stop shipping to backers just because some dealer thinks Indiegogo backers got too good of a price. Also we won't stop dealers to sell our products. Pulse totally got to dealers plus Amazon less than 30. And we totally ship 2000+ Pulse DAC to backers. See the ratio?
3. The IGG Source is different than the retail version of Source, the retail version is "Source Pro" which is being sold through retailers. The retailers DO NOT WANT IGG merchandise, they want to separate too. They want their own, special, unique version.For example, one of dealers request the 256G SSD capacity with NO HDMI output and get rid of all the special jitter removal stuff. And they plan to sell dedicatedly. They want absolutely nothing to do with the IGG market. Frankly, we got lots of complaints from dealers that IGG price is conflicting with their channel.
For anyone else who is concerned about dealership sales:
4. Yosemite has 0 Vi Tube. We are sending the incredibly vast majority of Vi Tube to backers. Maybe a few to a few dealers. We need to stay in business. We're losing money on IGG. We will continue to operate as a business so we can continue to bring in funds to build IGG gear so our backers can receive their merchandise. At no point did we state we would never ship or sell to anyone but backers. To anyone who was confused or not understanding how this company/business stays afloat and pays our bills, we apologize for the confusion. We will not apologize for staying in business to bring backers the gear they expect. It takes time, research, money, and resources. We are working incredibly hard on getting you what you paid for. We are thankful for the support of our backers who appreciate our products and the extra perks they received.
If anyone can buy, for example, the Indiegogo Source from any place in the world, including Yosemite in the same price he got from IGG, in the same form he got, we'll eat our $#*t. Otherwise, please stop misinformation and inflammatory postings.
On that note, LH as a company is considering taking a sabbatical from the forum. Unfortunately, generally speaking, there are about 5 people who cause all sorts of inflammatory postings and issues (like tonight) and it's becoming incredibly difficult to even try to conduct normal Q&A or commenting or discussion here. To be clear, it's definitely not because of normal questions over how we conduct business or regular questions over the campaign. It's the inflammatory, bullying, rude, over the top, conspiracy theory type postings that choke and stranglehold all manner of reasonable discussion.
My advice to the community who are NOT these 5 members (and you know who you are and who you are not): police your fellow members better. I don't mean Mods censoring discussion or criticism. I do mean the community who would like to engage in friendly, reasonable, non-over the top dialogue (including criticism) needs to shut down the unruly members who ruin the experience for everyone else.
On that note, I am fully aware of how these things happen, and why they happen due to our business practices, and I am aware of our shortcomings as a company. I've discussed these with Larry tonight in-depth, and I hope we can make a hard positive change. We certainly are not blameless in this situation and we accept that responsibility. I hope we can do better.
Anyway, I'm sure we'll be back at some point. In the meantime, we invite you to visit our Freshdesk forum, and keep watching our IGG updates. I am always around, and those who know me personally or who have dealt with me privately know how to get in touch with me if need be.
Thank you, and we really do appreciate everyone who supports us.
