Geek Pulse: Geek desktop DAC/AMP by Light Harmonics
Oct 12, 2017 at 6:50 PM Post #12,573 of 13,800
I'm still waiting for Pulse Infinity and LPS ordered in 2013.
I received this response from Jarek 16 days ago, but it gives no specific information on these items. The old Indiegogo pages are certainly not helpful.
I have submitted another ticket asking for more specific information on expected delivery dates.

Hello

We appreciate your interest in campaign product delivery dates. At this time, all current information regarding delivery dates and product updates can be found by visiting our Facebook, IGG and LH Labs Solutions pages. The links for all are below:

Facebook: https://www.facebook.com/geekbylhlabs/?ref=br_tf

Geek Wave IGG: https://www.indiegogo.com/projects/geek-wave-a-no-compromise-portable-music-player/x/798192#/

Geek Pulse IGG: https://www.indiegogo.com/projects/geek-pulse-dac-high-rez-desktop-dac-system-audio--4/x/798192

Vi DAC IGG: https://www.indiegogo.com/projects/vi-dac-ultra-high-end-dac-with-unique-design/x/798192#/

Geek Source IGG: https://www.indiegogo.com/projects/geek-source-the-ultimate-hd-music-server-sound/x/798192#/

Pulse Analog IGG: https://www.indiegogo.com/projects/pulse-analog-audio-components-headphones/x/798192#/

Solutions (Product Update Directory): https://support.lhlabs.com/solution/categories

Again, we do appreciate your continued interest in our products and we're excited to get them into your hands. We'll keep updating these places as more information becomes available!

Thank you again for opening this ticket. At this time, we're considering it closed. Please feel free to open a new ticket if you have any other questions.

Jarek
 
Oct 13, 2017 at 12:27 AM Post #12,574 of 13,800
Further to my Pulse Infinity and LPS situation: I received a detailed and helpful response from Jarek, saying they are trying valiantly to get their various campaign products completed and out to customers - excerpt below. The wait is certainly not over, but Pulse customers still waiting can have some peace of mind: we are on the map. Thank you Jarek. :smile_phones:

“At this point, those items are still in production. I cannot give you any sort of date on them. If we provided you a date previously with a guaranteed shipment or some other type of guaranteed ship confirmation, I could review that. But if you purchased the items and are just waiting on a shipping confirmation or date, I cannot provide any sort of date. When we have that information over your shipment, you will be emailed directly or we will publicly announce that information.

Beyond that, I have no timeline or date on any type of shipments for you or any other customers. I am really sorry about that and I totally get the frustration. We're working hard on producing these units (across all campaigns), but it will unfortunately take more time. I appreciate your patience and understanding on this.”
 
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Oct 13, 2017 at 11:03 PM Post #12,575 of 13,800
Every time I read an update, I loose more hope. They appear to be working on fumes right now, I wish they survive and deliver, but at this point don't think is going to happen. It just amazes me how crazy they were in thinking that they could deliver all they promised, and how we all fell into the hype train. It is just crazy all the wasted thousands of dollars we spent. Even if they deliver the promised products, nobody in the community will dare to buy their products even if they get amazing reviews. just my two cents, so mad.
 
Oct 19, 2017 at 4:00 AM Post #12,579 of 13,800
Hey guys its Manny, I thought I should jump in and post.
I have been receiving many calls about products and to tell you the truth I really have no idea. I had to leave the company quickly and haven't heard anything since. I am willing to answer questions from what I know. But it is coming from a single perspective who no longer works with Light Harmonic.

Thank You!
 
Oct 19, 2017 at 4:03 AM Post #12,581 of 13,800
Driver 3.26 was the last Driver i had worked on, with a USB compoany out of Germany ( If you remember our early years, It was suggested). :)
Last thing i remeber doing is checking compatibility with windows 10 with driver 3.26 and found no issues. \

Hey PedalHead,

Trust me I know the name. We had a blacklist of customers that bypassed all Customer Service Agents and went directly to me. ( you were one of them). Can you please be a little more specific with what you are asking. thank you!

arueably, not so much with the driver but software like older Foobar would not seem to work well with our driver on WIN10 systems. There wasn't much we could do about that.
 
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Oct 19, 2017 at 4:09 AM Post #12,582 of 13,800
Lol yes I'm not surprised. After being a vigorous supporter of LH (I even applied to be an ambassador), once it was clear that things were going south I was pretty vocal about it.

I guess what people would like to understand is just what kind of situation LH/Larry is in? Is the company simply a one man band now? Did you see any progress being made on the products people backed? Thanks.
 
Oct 19, 2017 at 4:26 AM Post #12,583 of 13,800
Yes i Know, back to our kickstarter days, (man that was a vigorous experience). Such a simple idea, with great minds behind it!
I have read the final posts from Gavin Fish, and was tasked with many of his duties when he had to leave the company. Larry is a brilliant mind when it comes to Audio Electronics. But needs to let his collegues run what he hired them for. I think the major downturn was that, He did not trust in me to turn the customer's mind around, and didn't find me indispensible to make sure my check cleared. I fought tooth and nail to make sure that this would not be another failed startup. I vstill have hopes that they can some day deliver on the products.
 
Oct 19, 2017 at 4:38 AM Post #12,585 of 13,800
Manny,

From what you remember, what’s causing the Pulse campaign fulfillment’s to drag on? I feel bad for those people as the campaign closed out 4-ish years ago.

Thanks. I guess the two big questions are... Does LH still have any staff beyond Larry and the new part-time comms chap (sorry I forget his name)? Is there any money left?

Jarek
 

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