[jbr1971]

I have the cheaper version and bought it used so I wouldn't really mind if it died on me - as long as it don't bring my Grados with it.

Everytime I turn it on There's that loud popping noise which I have to unplug the headphones for (i guess)...

I also use it with gain set on the PC. Would this strain it less or does it actually push it harder than it would if I were to set the volume on the device?

The manual has explicit warnings in it to unplug any headphones, or turn off any amps/preamps prior to powering on/off to mitigate damage to other equipment, so it is definitely a good habit to get into.

To my knowledge having the Volume Setting setup one way or the other does not cause the Pulse any undue strain, it just uses different logic for processing.

 

[Maelob]

For 2 years my XFI has been constantly on- no issues so far

 

[Yviena]

If anyone still have problems with left or right channel only working i fixed it by upsampling to 384khz only glitch left is that i need to turn volume knob sometimes to get rid of crackles.

 

[Drsparis]

FWIW - I just got a response to a support ticket. Submitted 17 days ago and got no response, reached out again this morning and got a response this afternoon. Assume they are just understaffed/overwhelmed.

Just checking to make sure I am at the right place to pray for support, did you contact them through ( https://support.lhlabs.com/support/home ) ?

 

[Laseng]

have anyone received a answers to their tickets lately?

I have an unanswered Pulse ticket at LH Labs, which is now 70 days old.

 

[uncola]

I've had a ticket open for 8 months waiting for a refund.. multiple open tickets reminding them over the months but they just say they'll check, then no follow up and the ticket auto closes

 

[greenkiwi]

I had a ticket opened and support received a couple weeks ago... and a unit shipped back and fixed a month back.

 

[FayeForever]

I had my infinity sent back almost three months ago for adding Mu shield and fixing the drop-out problem. They added the shield and allegedly replaced two resistors. They said they kept the unit playing for few days and it was working flawlessly. I received the infinity a week later. The communication with Kevin was pretty good and fast.
However, they also promised me my shipping reimbursement after I got my infinity back but it never happened, I emailed them/opening a ticket and no response. The infinity also started to have the drop-out problem again a week ago.

 

[Audio Addict]

My Infinity v2.0 died. It was not connecting with the laptop. Laptop indicated it saw the Infinity but the driver was not available. Rebooted everything once, no change. The second try the Infinity did not come back up. It was dark and not registering with the laptop. LPS4 seems to be working fine.

Dropped an email to them so we will see what I hear if anything?

 

[Maelob]

If my XFI dies, I will throw it in the trash and forget this whole campaign ever happened.

 

[oneguy]

My Infinity v2.0 died. It was not connecting with the laptop. Laptop indicated it saw the Infinity but the driver was not available. Rebooted everything once, no change. The second try the Infinity did not come back up. It was dark and not registering with the laptop. LPS4 seems to be working fine.

Dropped an email to them so we will see what I hear if anything?

I call dibs on your LPS4!

 

[llama_egg]

Good to see this is still a dumpster fire. My ticket just got closed after four plus month's of inactivity. Literally just asked to make sure I was still on a list for my xfi, being that the site doesn't have me listed with any open orders.

So time for anothet ticket, maybe they'll actually respond this time.

 

[miceblue]

I get signal dropouts while playing audio that isn't through hog-mode (e.g. YouTube, VLC media player, etc.). Does anyone know why this happens? At one point I contacted customer support about it and they sent me an earlier firmware version (when SSM filter wasn't completed) to see if it would fix the issue and it didn't. I have to turn the Pulse X Infinity on/off and it's really annoying.

I still love its sound though. It really pairs well with the SRS-2170, and having balanced outputs is really nice for flexibility.

 

[Drsparis]

What do you guys think the chance of me ever seeing my pulse infinity is?

 

[jonbernard]

What do you guys think the chance of me ever seeing my pulse infinity is?

I put in a ticket asking this same question a few days ago, but haven't heard back.