[MrEleventy]

I honestly thought I'd be bored by now, but this is still fun to watch.

Hey, pass me some of that popcorn.

 

[Mannytorres]

Hey guys glad to hear all the feedback, We are getting these bugs resolved. please remember it is a beta version. We try making as easy as possible with a product to select, then a add-on dropdown menu. We took into account the feedback from the previous survey and felt this would be much easier for our backers to follow.
 
For example select Pulse X
dropdown menu add-ons are
 
Femto and internal amp
ESS chip
Infinity
Extended Warranty purchase
 
We are working diligently to iron out the bugs and expect them to be completed shortly. 

 

[Rick U]

Manny ,with all due respect, why are backers being asked to do this.  Have you lost track ?

 

[chartwell85]

  Manny ,with all due respect, why are backers being asked to do this.  Have you lost track ?

We have our records.  We're simply asking that each backer confirms what they have ordered and then we'll compare what we have on file and proceed from there.  This also allows backers the ability to upgrade or add additional products if they'd like.  

 

[jexby]

 
We have our records.  We're simply asking that each backer confirms what they have ordered and then we'll compare what we have on file and proceed from there.  This also allows backers the ability to upgrade or add additional products if they'd like.  

 
indeed-
a good sanity check for customers as well.  when this info is properly matched up, less risk of mistaken shipments.
 
plus, I think folks need to consider that IGG is hardly configured (well) as a back-office product queue system.
LH Labs pushed the IGG platform to it's functional extreme with the number of perks, different types of open-contribuitions (values, and what it "translates to" ala:  Old Friends perks)
and the flexibility / dependency on those perks across different products.
 
IGG may be set up well to track orders/perks in general.
but not the relationships between multiple perks, or similarly named perks to different products.
all IMHO.
 
time to go review my IGG email receipts....

 

[Rick U]

 
We have our records.  We're simply asking that each backer confirms what they have ordered and then we'll compare what we have on file and proceed from there.  This also allows backers the ability to upgrade or add additional products if they'd like.  

 
So you are holding my Pulse hostage to get me to reconsider upgrades?  Seems disingenuous.  

 

[chartwell85]

   
So you are holding my Pulse hostage to get me to reconsider upgrades?  Seems disingenuous.  

Where did I say I was holding your Pulse hostage? 

 

[tuned]

Is this an customer attrition strategy? Drive them insane by making them answer the same questions every six months and they'll have greater things to worry about than when their DAC might arrive. Pretty sure this is the third time (fourth if you count the initial IGG contribs) I've told LH what I ordered. Crazy.

 

[Rick U]

You said, " We have our records" 
Ok then use your records and send me my product. I've already given you my address and my money.  You also said (paraphrased) You want another shot at my wallet.  Are you willing to use your records and send me my Pulse FXI without me doing your survey?  
My guess is your record keeping is not up to snuff.  If that's the case, you will probably incur some costs associated with sloppy record keeping.  
So will you send me my product without me jumping through your hoops?

 

[jexby]

  You said, " We have our records" 
Ok then use your records and send me my product. I've already given you my address and my money.  You also said (paraphrased) You want another shot at my wallet.  Are you willing to use your records and send me my Pulse FXI without me doing your survey?  
My guess is your record keeping is not up to snuff.  If that's the case, you will probably incur some costs associated with sloppy record keeping.  
So will you send me my product without me jumping through your hoops?

 
 
considering that IGG were the original "record keepers", maybe complain there?
 
 
"complaining at every turn" must be a fascinating hobby.
 
a) complain when the Survey is late
b) complain that survey needs to be done at all.
c) complain if the wrong product is sent because b) wasn't worth minimal time.
d) devise straw man arguments.  rinse, repeat.

 

[kenshinhimura]

  You said, " We have our records" 
Ok then use your records and send me my product. I've already given you my address and my money.  You also said (paraphrased) You want another shot at my wallet.  Are you willing to use your records and send me my Pulse FXI without me doing your survey?  
My guess is your record keeping is not up to snuff.  If that's the case, you will probably incur some costs associated with sloppy record keeping.  
So will you send me my product without me jumping through your hoops?

you took just about everything that he wrote in that simple statement and twisted it up.

 

[Rick U]

   
"complaining at every turn" must be a fascinating hobby.
 
 

 
Jexby If that was intended for me, please point what other turns I've complained at?
Being a fanboy must be a fascinating hobby.  
 
Kenshinhimura.  Perhaps I did twist up Caseys words.  I guess we'll know when he answers my question.  Can you send me my product without me jumping through your hoops? 

 

[chartwell85]

   
Jexby If that was intended for me, please point what other turns I've complained at?
Being a fanboy must be a fascinating hobby.  
 
Kenshinhimura.  Perhaps I did twist up Caseys words.  I guess we'll know when he answers my question.  Can you send me my product without me jumping through your hoops? 

You must confirm your perk selections through the survey. 

 

[jexby]

   
Jexby If that was intended for me, please point what other turns I've complained at?
Being a fanboy must be a fascinating hobby.  
 
 

 
no fanboy, just a realistic human who can tolerate "fact checking" before my expensive audio product ships out.
 
indeed, "other turns" may not apply specifically except in the last 19 hours:
 
from your posts:
19h 18min ago:  "guess what the pulse is a train wreck."
3h 14min ago:  "manny, why are backers asked to do this."
2h 6min ago:  "holding my Pulse hostage."
50min ago:  "use your records and send me my product."

 

[vhsownsbeta]

Quick question, I backed all the way from a Pulse to an X Infinity, then upgraded to Vi DAC. Do I complete the Pulse survey, or wait for the Vi DAC campaign to finish?