Vobluda
New Head-Fier
- Joined
- Jan 5, 2016
- Posts
- 14
- Likes
- 10
Anyone experiencing quality issues?
My first pair had wrinkled cables making it cable at one side of the headphones ca 1cm shorter (or the one on the other side 1cm longer
I have communicate it with Massdrop and quickly agree on replacement.
I must say that Massdrop customer support is fabulous- based on photos they have send replacement before receiving the faulty ones.
Parcel arrived today, I am curious to open it when I got home from work today.
And replacement delivery with USPS was much faster than original shipping with DHL.
Perhaps interesting not for other EU fellows - I didn't have to pay VAT again by providing to customs my original payment of VAT, communication with Massdrop and postage slip for returned headphones.
My first pair had wrinkled cables making it cable at one side of the headphones ca 1cm shorter (or the one on the other side 1cm longer
I have communicate it with Massdrop and quickly agree on replacement.
I must say that Massdrop customer support is fabulous- based on photos they have send replacement before receiving the faulty ones.
Parcel arrived today, I am curious to open it when I got home from work today.
And replacement delivery with USPS was much faster than original shipping with DHL.
Perhaps interesting not for other EU fellows - I didn't have to pay VAT again by providing to customs my original payment of VAT, communication with Massdrop and postage slip for returned headphones.