Dear all,
As already mentioned several times, we are aware that the very first production batches of Elear and Utopia have had some voice coil issues. Even if we managed to take on defective headphones returns, some units can be left on the market.
We heard your complaints and in order to treat you the best way and to offer the best warranty service possible, we decided that Elear and Utopia headphones will now benefit from a 5-year warranty worldwide (starting from the first date of purchase by the first buyer). If you already own a pair of Elear or Utopia headphones, the warranty is extended.
Our distribution network has been officially informed. So, if you are experiencing any driver failure, please contact your local dealer who will ensure the After-Sales Service of your headphones.
I stay at your disposal if you have any questions.
Best regards
Marine, Community Manager Focal