[thecrow]

new items lose resale value the moment they become used with few exceptions that i can think of, but i didn't take "branding 101"

for those that have visited the elear thread some members have spend days /many pages listening to this one album at higher than usual volume to hear the crackling so as to complain about the headphones crackling

 

[Wildcatsare1]

The iPhone has a better resale value than my Utopia. Shoot even Audeze has a better resale value, Utopia loses more than half its value on the after market but Audeze hoveres closer to msrp even after 2 or third party sale.

In a large part due to extended warranties and excellent customer service on all of their products, Be they Primary or secondary.

 

[thecrow]

Just listened, with my Mojo and iPad, balls of blue, but no crackling.

for those that have visited the elear thread some members have spend days /many pages listening to this one album at higher than usual volume to hear the crackling so as to complain about the headphones crackling

wildcatsare1 ....nahhhh.....you're not listening to it LOUD enough!

or your amp is not powerful enough

 

[Dvdlucena]

Just listened, with my Mojo and iPad, balls of blue, but no crackling.

i blame MOJO!

 

[Dvdlucena]

for those that have visited the elear thread some members have spend days /many pages listening to this one album at higher than usual volume to hear the crackling so as to complain about the headphones crackling

after the complain.. and complain and more complain.... any solutions?

 

[up late]

True but with a car, the warranty transfers to 2nd and 3rd owner. Keeping the resale much higher.

that ol' warranty chestnut again

The iPhone has a better resale value than my Utopia. Shoot even Audeze has a better resale value, Utopia loses more than half its value on the after market but Audeze hoveres closer to msrp even after 2 or third party sale.

i can understand that being a disincentive for folks who would factor the utopia's potential resale value into their purchasing decision, but it wouldn't cause me to buy an lcd-4 instead, or an iphone for that matter

 

[thecrow]

after the complain.. and complain and more complain.... any solutions?

actually it was good to see some members learnt to love them...once the bleeding stopped

some returned them....again - in some instances the store happily did it

focal's response was that the crackling was part of the way the headphones were manufactured - i believe it protects the driver and perhaps, from memory, it was said it was a similar feature to speakers

another member quoted drew baird (from moon audio) from an email he sayid he received early on stating that he )Drew) saw this as an unacceptable manufacturing fault

others said the new replacement pairs did not have the issue

others said that it didn't develop until many hours of use - i think one guy said about 100 hours

others said they have had no issues at all

others said just don't play the headphones that loud as it was way louder than you normally would

*touch wood* i have had mine for about 6 weeks and the only complaint have is that when listening to the elear I can't help but turn it up louder - but no issues at all

 

[supervisor]

I've said it before--"War Hammer" cracks my DT1990 at high volume--this is not about Focal headphones, the song is recorded with some massive low end frequencies that decimates most drivers

 

[Dvdlucena]

I've said it before--"War Hammer" cracks my DT1990 at high volume--this is not about Focal headphones, the song is recorded with some massive low end frequencies that decimates most drivers

Thanks

 

[Wildcatsare1]

i blame MOJO!

Okay, Gentlemen, I’ll listen on the Heron 5 when I go home tonight.

 

[LCMusicLover]

...But you might want to know that the dealer you mentioned is no longer a dealer as a result of that slickdeal coupon...

If that’s the case then Focal should remove them from their ‘dealer finder’ page:

https://store.focal.com/en/store-locator#!country=US&category=3439&address=New York

I would not have purchased from them had they not been listed as an authorized dealer.

 

[thecrow]

Okay, Gentlemen, I’ll listen on the Heron 5 when I go home tonight.

you know i was only mucking around re the amp????

 

[TSAVJason]

If that’s the case then Focal should remove them from their ‘dealer finder’ page:

https://store.focal.com/en/store-locator#!country=US&category=3439&address=New York

I would not have purchased from them had they not been listed as an authorized dealer.

They were a dealer. They aren’t now

 

[LCMusicLover]

They were a dealer. They aren’t now

That’s the current dealer finder page at Focal. Try it.

 

[LCMusicLover]

I was always under the impression that they won't cover any problems with the Utopia if you're the 2nd owner but they will still fix/service your pair for a price. Or maybe I'm just reading what you said wrong (if so sorry!)

True, I should have written ‘...the fact that Focal won’t provide warranty service for second or subsequent owners...’

Apologies.