Focal Utopia General Discussion
Oct 23, 2017 at 2:57 PM Post #4,996 of 20,602
Good news! You can register your warranty now for the US. Go to focal.com/warranty and register then fill out the info. You need your serial number and copy of purchase receipt. Once you complete the registration you will get an email with a PDF of the warranty dated with your invoice copy.
 
Oct 23, 2017 at 2:58 PM Post #4,997 of 20,602
audeze does it right,if the HP is within the warranty period they repair it no matter if you bought it brand new or second hand and when I was at can jam I complimented Audeze in person ....I happen to own the Utopia and bought it first hand from a dealer but finding out Focal's policy gives me pause concerning Focal going forward
 
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Oct 23, 2017 at 3:04 PM Post #4,999 of 20,602
Regarding Audeze, the one thing I hope Focal does similar - if and when there is a driver upgrade for the Utopia, they should offer an upgrade service for the original version at a reasonable price. Audeze has done this as long as I can remember.
 
Oct 23, 2017 at 3:05 PM Post #5,000 of 20,602
audeze does it right,if the HP is within the warranty period they repair it no matter if you bought it brand new or second hand and when I was at can jam I complimented Audeze in person ....I happen to own the Utopia and nought it first hand from a dealer but finding out Focal's policy gives me pause

Audeze does warrant its product here in North America but again it’s based on where it comes from. Distributors from out of the US territory take care of their own warranty demands.
 
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Oct 23, 2017 at 3:07 PM Post #5,001 of 20,602
audeze does it right,if the HP is within the warranty period they repair it no matter if you bought it brand new or second hand and when I was at can jam I complimented Audeze in person ....I happen to own the Utopia and nought it first hand from a dealer but finding out Focal's policy gives me pause

It shouldn’t give you any pause. If you bought it legit you’ll get a warranty.
 
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Oct 23, 2017 at 3:07 PM Post #5,002 of 20,602
This is all pretty easy to understand as far as I'm concerned. Buy direct from an authorized dealer = warranty, anything else = no warranty. Out of warranty repairs are available at a cost to the owner.

Why all the confusion and anger?

"They don't do it like company XYZ!" Well, they're not company "XYZ", they're Focal and this is how they run their business. If you don't like it, there are plenty of other manufacturers to go to.
 
Oct 23, 2017 at 3:17 PM Post #5,003 of 20,602
This is all pretty easy to understand as far as I'm concerned. Buy direct from an authorized dealer = warranty, anything else = no warranty. Out of warranty repairs are available at a cost to the owner.

Why all the confusion and anger?

"They don't do it like company XYZ!" Well, they're not company "XYZ", they're Focal and this is how they run their business. If you don't like it, there are plenty of other manufacturers to go to.

All true!

To be sure that people know, MOST major manufacturers operate by these terms. Not just a few, MOST!!
 
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Oct 23, 2017 at 3:36 PM Post #5,004 of 20,602
It shouldn’t give you any pause. If you bought it legit you’ll get a warranty.

not sure what legit means?I consider buying a HP used as legit and I often will buy higher end HP's used and i would expect them to be taken care of by the manufacturer as long as they are within the warranty period....end of story....
 
Oct 23, 2017 at 3:40 PM Post #5,005 of 20,602
not sure what legit means?I consider buying a HP used as legit and I often will buy higher end HP's used and i would expect them to be taken care of by the manufacturer as long as they are within the warranty period....end of story....

Based on your determination I guess your seller, in this case the original purchaser, is now responsible for your used product warranty. End of story!
 
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Oct 23, 2017 at 3:43 PM Post #5,006 of 20,602
let me just leave it this way....i have bought numerous HP's used and in pretty much mint condition....I owned both and LCD-3 and LCD-4 used and in both cases when I had issues i called Audeze and told them of my problem and told them I bought them used and the person cheerfully told me to send them in and they will fix them...and he added,not a problem...I am not trying to promote one manufacturer here,I am simply making clear how I think this should be dealt with and how easy it was to deal with Audeze
 
Oct 23, 2017 at 3:49 PM Post #5,007 of 20,602
Lol, well, to be fair, warranty is the assurance for the first and original purchaser of the items. Ofcourse, as the time goes by, manufacturers want people to be happier, so they would modify it somewhat, and especially on such items that can not easily be damaged, for example, automotive. However, even with automotive, used cars have to be “certified” and will fall under the term of “certified used vehicles warranty”. That means the manufacturers has to buy back this used car, checked it, inspected it, and repair any necessary things and then certify it to sell again on the used market.

Why is it that way ? Well, because who know what the first owner of the item would have done what things to the product ? Spit into the engine ? Spray paint the inter cooler ? Drove it into a pool ? Who knows ?

The same as headphones, what if the first owner had a cat pissed onto the drivers ? It would still continue to work just as long as the piss did get dried up before he fired it on again ? What if he ....it is not even possible to think about all that. Therefore, ofcourse I agree with warranty is not transferable for Headphones. Now, certified pre-owned is a different story. Then again, if you buy it off another person hands, you gotta know what the guy is, and how he keeps his gears. You can only rely on the “rating system”, then everything after that is just pure “faith”

But in the end, if the headphones, which is still under factory warranty, automatically stopped working due to manufacturing defects, then the manufacturers better honor their warranty. So the cycle will repeat, if it is your fault that the item stopped working you pay, otherwise, the manufacturers do fix for free, end of story
 
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Oct 23, 2017 at 3:55 PM Post #5,008 of 20,602
not sure what legit means?I consider buying a HP used as legit and I often will buy higher end HP's used and i would expect them to be taken care of by the manufacturer as long as they are within the warranty period....end of story....

I guess I expected that too, but having done some reading, it seems the OEM isn't bound by law to extend that warranty to second-hand goods.
 
Oct 23, 2017 at 3:57 PM Post #5,009 of 20,602
bound by law and good customer care are 2 different things arent they?
 
Oct 23, 2017 at 3:58 PM Post #5,010 of 20,602
This is a good question. I don’t think even Focal knows that answer yet.

Not sure what you guys are talking about? I purchased mine the last day of Jan. 2017. I received an e-mail from Focal with a PDF file attached which is a printable WARRANTY CERTIFICATE with all pertinent info (SN etc.) 30 days later.
 

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