Is it possible for the wire assemble to come loose during shipping?The rattling is caused by the driver wire, sometimes it comes loose.
If you shake your head and hear a rattling, its the wire hitting the plastic.
In case you don't want to deal with the hassle of the return, it can be easily fixed by placing the wire back in the slot that holds it.
Is this rattling the same issues as the crackling sound when (Playing) listening to music. There were many complaints during the early production.