Hi,
I bought FiiO JH3 from FiiO India website. I have placed order on 26th March and received the IEM on 28th March 2022. Within 4 days of use the connector pin got broken and broken pin got stuck inside the shell. It is very delicate and while in normal use it is broken. When contacted the FiiO India they have mentioned this
"We are sorry to hear that you are facing issue with the product, we checked with the technical team this is physical damage sir and if any product gets physically damaged then the product gets out of warranty. So we cannot provide you warranty or replacement for this".
Can you imagine my situation? The connector pin is so delicate that even for normal use it is broken. I don't know what to do now. It is my first IEM and after a thorough review from various sources, I chose FiiO. Now it is useless and I am completely disappointed with the product.
I bought FiiO JH3 from FiiO India website. I have placed order on 26th March and received the IEM on 28th March 2022. Within 4 days of use the connector pin got broken and broken pin got stuck inside the shell. It is very delicate and while in normal use it is broken. When contacted the FiiO India they have mentioned this
"We are sorry to hear that you are facing issue with the product, we checked with the technical team this is physical damage sir and if any product gets physically damaged then the product gets out of warranty. So we cannot provide you warranty or replacement for this".
Can you imagine my situation? The connector pin is so delicate that even for normal use it is broken. I don't know what to do now. It is my first IEM and after a thorough review from various sources, I chose FiiO. Now it is useless and I am completely disappointed with the product.
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