[FiiO UTWS5] True Wireless Bluetooth Earhooks as Usual,Coupled with Independent AK4332 DAC
Jul 27, 2022 at 12:44 AM Post #1,531 of 2,559
So is LDAC implementation just a matter of time or is it never being implemented?
 
Jul 27, 2022 at 4:00 AM Post #1,532 of 2,559
@FiiO I have foot the courier cost back to china for utws5 warranty repair which is about US$23

Now that it is to be sent back to me, fiio china is asking me to foot half the import tax they had to pay??? Which is about US$15???

Fiio china can claim back the import tax by doing the necessary paperwork through custom declaration. Please do the necessary so that I do not need to pay the import tax.

Edit: after talking further, now fiio china claims the 200 Yuan includes both import tax and DHL handling fee. I am unaware of any DHL handling fee required to be paid but it could possibly due to the long delay in fiio china to respond to DHL china for the necessary paperwork
 
Last edited:
Jul 28, 2022 at 2:46 AM Post #1,536 of 2,559
Does anyone have a problem with the UTWS5 when making phone calls with ambient sound on and the other party not hearing what they are saying? Firmware 1.42 phone Android.
Dear friend,

Does the issue disappear when ambient sound is off? And which mobile phone are you using? If you are convenient, please contact support@fiio.com about that.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Jul 28, 2022 at 2:48 AM Post #1,537 of 2,559
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Jul 28, 2022 at 3:03 AM Post #1,538 of 2,559
Dear friend,

Does the right unit not be charged clearly? ..
I'm confused..

This video shows the problem that many people have been reporting. I captured it on video and explained it there. Someone who speaks good English in your company should watch the video and maybe the reason for this bug can be understood.
 
Jul 28, 2022 at 12:38 PM Post #1,540 of 2,559

Seems that I have the same problem but with left earhook, but my problem seems be worse due that I can not restart case pairing.... I press case button long time but nothing happen. It's like case internal software is hang or locked, Fiio, how we can power off this case if this thing happen. Wait to uncharge fully is a nightmare to try to solve is a nightmare. This case need a full power off button or contact to reset internal software....
On my right earhook I ear "power on" automatically every X minutes... but I never ear "power off" automatically... only "power on", "power on", "power on"....
 
Jul 28, 2022 at 1:08 PM Post #1,541 of 2,559
Seems that I have the same problem but with left earhook, but my problem seems be worse due that I can not restart case pairing.... I press case button long time but nothing happen. It's like case internal software is hang or locked, Fiio, how we can power off this case if this thing happen. Wait to uncharge fully is a nightmare to try to solve is a nightmare. This case need a full power off button or contact to reset internal software....
On my right earhook I ear "power on" automatically every X minutes... but I never ear "power off" automatically... only "power on", "power on", "power on"....
You probably put in the left hook first, then the right hook as the 2nd. Test it. It happened for me w the left hook when i put the left hook into the case first.
Temporary solution for pairing: Try to take out + put in again the hooks, for again pairing. They auto - pair when you take them out. So i never used that button of the case and i don't know much about it.
 
Last edited:
Jul 28, 2022 at 9:58 PM Post #1,544 of 2,559
@FiiO hello? Your china counterparts are insisting that I share the cost of import tax when they can declare and claim back the tax from customs when they ship it back to me? I have confirm there is no handling fee and it is purely import taxt.

Everyone, pls take note this is the kind of nonsense you will have to be deal with when you send back items to china for warranty claim. Very disappointing after sales service from Fiio. Takes half a month to provide paperwork to clear the item from custom and now insist that I share cost for the import tax when I already courier it back at my own cost.

Edit: Was asked to teach them how to claim back import tax when exporting as they do not know how. What a joke.
 
Last edited:
Jul 28, 2022 at 10:14 PM Post #1,545 of 2,559
Sorry, but how then Qudelix 5k (QCC5124) did implement support of LDAC?
Qudelix is a software powerhouse and official Sony partner. They actually helped Sony to develop the LDAC firmware for the QCC chipset from scratch so Qudelix can use it on the 5K (*Sony originally developed LDAC for CSR8675 only). All other manufacturers then get that firmware from Sony. Qualcomm on the other hand has little to no interest on helping any further LDAC development since they rather push for aptX Adaptive. That's the reason why you don't see particularly great LDAC support on QCC chipset, as Sony themselves doesn't invest enough into its development (on the QCC) while Qualcomm doesn't really want to help.
 

Users who are viewing this thread

Back
Top