[Lightspeed12]

Just noticed that a new firmware update for UTWS-5 is available (v1.42), but am not able to find any release notes for this update. @FiiO, kindly share release notes to help me understand what's new in this update.

TIA.

I have had that update for about 2 weeks now

 

[Nick24JJ]

I don't think that the FiiO Control App notifies for a new firmware version. You have to check for firmware updates to see if there's something new. Actually, in the previous firmware, checking for updates would download and install the same version all over again, even if you had the latest firmware. Now this has been fixed. Wish they would pay more attention to the app.

 

[Lightspeed12]

I don't think that the FiiO Control App notifies for a new firmware version. You have to check for firmware updates to see if there's something new. Actually, in the previous firmware, checking for updates would download and install the same version all over again, even if you had the latest firmware. Now this has been fixed. Wish they would pay more attention to the app.

I downloaded the new firmware when I was connecting my utws5 to the app for the first time it was brand new & didn't come with the v1.42.

 

[FiiO]

For your information, and for what it's worth, my unit of the UTWS5 2-pin is already packed and awaiting to be picked up for return. The official UK distributor, at least one of them, admitted my unit is faulty and accepted a replacement, as per my request, after describing to them the symptoms:

1) All 3 lights go OFF after the unit is fully charged, while still connected on USB - contrary to FiiO's specifications
2) Music stops playing for a few seconds, without Bluetooth connectivity loss or anything else happening

For me, the second is [by far] the most important - it happened 2 - 3 times, already, since I've received this item, few days ago. I cannot trust it anymore so I'm replacing it.

I sincerely hope that the next one will be fully functionable. With FiiO, unfortunately, you can never know!...

Dear friend,

1. Sorry for making you confused. We confirmed with the engineer again and found that in later batch, the indicator light will turn off when the UTWS5 is fully charged.
2. You could try to clear the pairing and connect again. But if you are worried still, you could try to contact the seller for help.

We apologize for any inconvenience in the meantime!

Best regards

 

[Nick24JJ]

Dear friend,

1. Sorry for making you confused. We confirmed with the engineer again and found that in later batch, the indicator light will turn off when the UTWS5 is fully charged.
2. You could try to clear the pairing and connect again. But if you are worried still, you could try to contact the seller for help.

We apologize for any inconvenience in the meantime!

Best regards

Thank you for your reply. I have already returned my unit - due to the playback pausing, mostly - and I am expecting my replacement by May, 31

I have one question, please ask your engineer(s). Is it possible to show the codec and the bitrate inside the FiiO Control app? Is it possible to implement this feature, please?

Thank you

 

[Lightspeed12]

Dear friend,

1. Sorry for making you confused. We confirmed with the engineer again and found that in later batch, the indicator light will turn off when the UTWS5 is fully charged.
2. You could try to clear the pairing and connect again. But if you are worried still, you could try to contact the seller for help.

We apologize for any inconvenience in the meantime!

Best regards

Well why haven't you written that on your fiio website ?
There has been a few of us on hear talking about our problems with no answers.

 

[viffer]

@FiiO
why is it that the UTWS 5 and the M17 (both flagship products) have no compatible top tier codec?
The UTWS5 boast Aptx-adaptive and LHDC, while the M17 has LDAC and Aptx-HD. They both boast top quality sound and yet, when paired together, they can only connect with the now ancient, Aptx.
I am trying to understand how such an obvious mismatch went pass your engineering department.
I woul also like to know what Fiio is doing to correct this, so that we can enjoy compatible top tier codecs for a real true wireless experience when the M17 and UTWS5 are paired together.

 

[560322]

@FiiO
why is it that the UTWS 5 and the M17 (both flagship products) have no compatible top tier codec?
The UTWS5 boast Aptx-adaptive and LHDC, while the M17 has LDAC and Aptx-HD. They both boast top quality sound and yet, when paired together, they can only connect with the now ancient, Aptx.
I am trying to understand how such an obvious mismatch went pass your engineering department.
I woul also like to know what Fiio is doing to correct this, so that we can enjoy compatible top tier codecs for a real true wireless experience when the M17 and UTWS5 are paired together.

I don't own the M17 but it appears from the product specs that it supports AptX Adaptive.

https://www.fiio.com/m17

 

[viffer]

I don't own the M17 but it appears from the product specs that it supports AptX Adaptive.

https://www.fiio.com/m17

Nope, it supports LDAC and Aptx-HD but, not Adaptive. Or at least, it can not be selected in wireless audio settings because the option is simply not there.

 

[560322]

Nope, it supports LDAC and Aptx-HD but, not Adaptive. Or at least, it can not be selected in wireless audio settings because the option is simply not there.

Not sure about the menu but it seems the light blinks green when aptx-adaptive is used.

 

[viffer]

Not sure about the menu but it seems the light blinks green when aptx-adaptive is used.

Purple here so, as I suspected, it's just aptX. Massively disappointed and surprised that FiiO put two flagship product out that, when paired together, have no wireless HD audio compatibility.
it will be interesting for @FiiO to elaborate as to why the M17 Bluetooth receiver supports SBC/AAC/aptX/aptX Low Latency/aptX HD/aptX Adaptive/LDAC but the transmitter only supports SBC/AAC/aptX/aptX HD/LDAC.

 

[FiiO]

Well why haven't you written that on your fiio website ?
There has been a few of us on hear talking about our problems with no answers.

Dear friend,

We have fixed the FAQ in our website.
We apologize for any inconvenience in the meantime!

Best regards

 

[FiiO]

Purple here so, as I suspected, it's just aptX. Massively disappointed and surprised that FiiO put two flagship product out that, when paired together, have no wireless HD audio compatibility.
it will be interesting for @FiiO to elaborate as to why the M17 Bluetooth receiver supports SBC/AAC/aptX/aptX Low Latency/aptX HD/aptX Adaptive/LDAC but the transmitter only supports SBC/AAC/aptX/aptX HD/LDAC.

Dear friend,

We could not add the AptX adaptive for the M17 Bluetooth transmitter mode and Qualcomm has confrimed AptX adaptive would not be added for Snapdragon 660. So unless Qualcomm could add the support or we could not get it work.

Best regards

 

[rebelstar]

Looks like after latest firmware update my UTWS5 are loosing energy very fast.
Current issues:
1. UTWSs are connected to PC, music is not playing, they just connected as second audio device, using them occasionally when I want to play some games. Connected this morning and they drained 85% charge to 0% till evening (used them once for 1 hour maybe)
2. Still a lot of issues with charging. I put both hooks into charging case, both left and right leds are breathing for a 5 seconds and both goes off. After they "charged" I see that left is 0% and right 85% or vice versa, left is 85% and right 0%. This is constant problem and makes me very nervous. Yes, I did clean both hooks constantly so contacts are clean.

 

[AlexCBSN]

Oneplus solved the adaptive aptx issue with their latest update though still no lhdc support for the utws5

New fw runs smooth, I'm thoroughly enjoying my utws5 now. Great job guys