[inscythe]

Does this page show:

I didn't get to this dialog, it just froze like this:

I waited again last night for 30 minutes, no change. I tried running as administrator too, still not working.

Please remember to reconnect the Q11 to the computer. And does the product id(0060) keep same as the Q11 shown in the device manager:

This is what shows up on my device manager.

The PID is correct (0060). I tried installing Fiio DAC driver also, did not work.

 

[FiiO]

I didn't get to this dialog, it just froze like this:


I waited again last night for 30 minutes, no change. I tried running as administrator too, still not working.


This is what shows up on my device manager.

The PID is correct (0060). I tried installing Fiio DAC driver also, did not work.

Dear friend,

Please try this steps instead:

Do not connect Q11 to the computer first.
Open the upgrade tool and select the firmware. Then connect Q11 and power it on. Click on "Write EEPROM" and check whether the page gets stuck or shows an error. If it doesn't get stuck or show an error, unplug and plug in Q11 again and try burning the firmware to see if it enters into burning mode.

If Q11 has entered into burning mode. In burning mode, the ambient light in Q7 will display purple.

Best regards

 

[inscythe]

Do not connect Q11 to the computer first.
Open the upgrade tool and select the firmware. Then connect Q11 and power it on. Click on "Write EEPROM" and check whether the page gets stuck or shows an error. If it doesn't get stuck or show an error, unplug and plug in Q11 again and try burning the firmware to see if it enters into burning mode.

I just tried the steps as you told. It still stuck after clicking "Write EEPROM".

If Q11 has entered into burning mode. In burning mode, the ambient light in Q7 will display purple.

The ambient light always shows blue.

By the way, I also found a USB composite device with the same vendor and hardware ID as the Q11. Could this be the one used for DFU mode? Maybe there is a special driver to get into DFU mode?

 

[FiiO]

I just tried the steps as you told. It still stuck after clicking "Write EEPROM".


The ambient light always shows blue.

By the way, I also found a USB composite device with the same vendor and hardware ID as the Q11. Could this be the one used for DFU mode? Maybe there is a special driver to get into DFU mode?

Dear friend,
Please try this tool for updating the firmware.

Does the issue remain?


Best regards

 

[inscythe]

Dear friend,
Please try this tool for updating the firmware.

Does the issue remain?


Best regards

Thanks for the reply.

Unfortunately, it still does not work. I have followed the instruction, changing the Vendor ID to 2972 and Product ID to 0060. I have different error messages tho.

After the 2nd message, the Q11 suddenly got disconnected from the PC, I can't see it in my Device Manager, even though it is still physically connected with USB.

The indicator is purple, but I thought it is for the charging status? After a while it turns blue, which I assumed after the charging finishes.
I have also tried using the included USB A to C, still having the same error. I have tried different USB ports too.

 

[FiiO]

Thanks for the reply.

Unfortunately, it still does not work. I have followed the instruction, changing the Vendor ID to 2972 and Product ID to 0060. I have different error messages tho.




After the 2nd message, the Q11 suddenly got disconnected from the PC, I can't see it in my Device Manager, even though it is still physically connected with USB.




The indicator is purple, but I thought it is for the charging status? After a while it turns blue, which I assumed after the charging finishes.
I have also tried using the included USB A to C, still having the same error. I have tried different USB ports too.

Dear friend,

The engineer asked that whether this dialog shows in both computer when you using the regular update tool?

This RGB ambient light will turn purple when the Q11 enter burning mode:

Best regards

 

[inscythe]

The engineer asked that whether this dialog shows in both computer when you using the regular update tool?

Yes, this one happens with the regular tool all the time. For the new updater tool you sent earlier, this same error will only come out only sometimes.

This RGB ambient light will turn purple when the Q11 enter burning mode:

I see. Then, in my experience, it has never turned purple at all in my previous attempts with the original updater and the new updater, it's always blue.

 

[FiiO Kang]

I sent you a private message. Look at this

 

[FiiO Kang]

Music is a beam of light,
Bring us courage and strength!

 

[FiiO Kang]

Today is Mother's Day, I wish all the mothers of the world a happy holiday!

 

[FiiO Kang]

enjoy music

 

[FiiO Kang]

A cup of tea, a book, a piece of music, a life

 

[IEMbiker]

Enjoying Music. Clearly and upgrade over my Bluebird D2A DAC. Superb value and good quality.

 

[FiiO Kang]

Enjoying Music. Clearly and upgrade over my Bluebird D2A DAC. Superb value and good quality.

I enjoy your liking.

 

[FiiO Kang]

I like to sit quietly in front of the window, listening to the song while reading.

Some music can calm my mind, and some music can make me firm in my goal.