[FIIO DM13] HiFi Balanced Output Portable Stereo CD Player DM13 Is Officially Released!

[Sorys]

I have just updated my DM13 (standard) from V11 to V15 and now i have zero output? Like nothing. I followed the OFFICIAL instructions to the letter and now i have a player making no noise. I only updated because the gapless playback that is advertised wasnt working correctly. I also see in the official forum post there is someone else also complaining of the same thing. Yes I used the correct firmware, Yes i have a fat32 usb, yes the firmware did take. But now i have a glorified led display with no sound. And before you say yes i am on pre out. I have tried using the line out ports as well and nothing.

Edit: I have downgraded to the V14 that is provided by FiiO Wilson. I have a working machine again. Yeah there is something very wrong with the v15 firmware currently. It does need to be pulled from distribution I think.

Nevermind it is now not providing any output again?? I had only turned it off for 30 minutes??? what on earth is with this firmware? Is this thing just non functional?

Edit: Turns out it just doesnt like plastic beach by Gorillaz. It does seem to have blank section on the disc which might be the thing that throws it. But kinda wild that it just cant play it?

Edit 2: put a different disc in then put plastic beach back in and now plastic beach is working. Its like doing a seance Look i am all for doing a bit of work for your music, I am big into vinyl but this is a little silly. Sound wise though this thing sounds fantastic but come on FiiO, firmware makes or breaks devices like this. You are having your lunch eaten by alternatives from competitors

 

[Safeinthemountains]

To be honest, I am upset that the company representative pretends that he does not understand what I am talking about - when I write about the beeping that comes from the display of the device. It would be much better if he simply agreed with the problem than to pretend that everything is fine and he does not understand what I am talking about.

I have the same feeling... FiiO products are really appealing... in theory. Once you use it, you face some issues, and when you make some kind of feedback, quite often the answer is "this is a normal behaviour".

For now I'm happy with my DM13, but not without some quirks like random skips from time to time... The BT doesn't work with all devices...

I ve also been struggling with a charging problem on my JM21 since yesterday, but after lots of trial and a factory reset it is charging again... For now...
I simply didn't manage to download a firmware for local update, in order to revert to a previous version; server seems not to work.

I really think they try to go too fast in the design process, at least for the firmware, they release many products at a very high rate, and this comes at a cost...

Everyone should be warned that when buying from FiiO, issues are common, even more when it's just been released. So everyone should make his own decisions knowing that.

And I keep on saying that I'm really happy with their IEMs Spoiler; no software involved...

 

[XTF1]

I really think they try to go too fast in the design process

This, or FiiO releases products that are still in beta. But I agree, you have to be adventurous to be among the first buyers of a FiiO product. You can [EDIT: can’t] even be sure they’ll fix the issues.

 

[Safeinthemountains]

This, or FiiO releases products that are still in beta. But I agree, you have to be adventurous to be among the first buyers of a FiiO product. You can even be sure they’ll fix the issues.

Perhaps ou wanted to say : "You CAN'T even be sure they'll fix the issue" right ?

 

[FiiO Willson]

@FiiO Willson @FiiO @FiiO Support Lin Lin @FIIO ALAN is FiiO so stubborn or just naive or plain ineffective? You have first hand reports on all these issues and you still haven’t issued a new firmware to fix them? The last update was 5 months ago. Are you serious about the audio business at all? Why bother making a cd player that sucks so bad. Surely your company has better things to do than to con the users into buying a product that’s useless?? Very very shameful of FiiO.

I urge everyone to shame FiiO on all social media sites and ask them to remove the Dm13 from shelves and make a public apology. They have taken us for a ride far enough. Stop buying any FiiO products. I repeat, stop buying FiiO products and return all products that are still within the return window. I’m starting a campaign to this effect until they start showing some respect to the users who spent hard earned money to buy crap products.

In fact, DM13 has been updating its firmware, and when it came out, we updated it from version V21 to V25. And the V26 version is going to be updated in the near future

 

[FiiO Willson]

I have just updated my DM13 (standard) from V11 to V15 and now i have zero output? Like nothing. I followed the OFFICIAL instructions to the letter and now i have a player making no noise. I only updated because the gapless playback that is advertised wasnt working correctly. I also see in the official forum post there is someone else also complaining of the same thing. Yes I used the correct firmware, Yes i have a fat32 usb, yes the firmware did take. But now i have a glorified led display with no sound. And before you say yes i am on pre out. I have tried using the line out ports as well and nothing.

Edit: I have downgraded to the V14 that is provided by FiiO Wilson. I have a working machine again. Yeah there is something very wrong with the v15 firmware currently. It does need to be pulled from distribution I think.

I have a feeling that maybe your V25 was not upgraded successfully, but you can try the V26 version of the firmware in a few days

 

[FiiO Willson]

[EDIT] Works very well also with SMSL RAW-MDA1 dac...

But it resamples to 48 Khz... very weird for a Cd player, which is supposed to output 44.1Khz by definition

In fact, as long as you're using Bluetooth, you won't get the source output because Bluetooth transmission, itself, is a process of re-encoding and decoding.

As for the difference between 44.1k, 48k or 96k, it's because of the difference between different encoding protocols, for example, LDAC can support 96k, while aptX HD can only support 48k.

 

[Kogut]

you can try the V26 version of the firmware in a few days

Hey, did you fix the autoplay and track skipping issues in V26?
V25 can’t read audio CDs properly.

And what about the display brightness — will it finally remember the setting?

 

[Safeinthemountains]

In fact, as long as you're using Bluetooth, you won't get the source output because Bluetooth transmission, itself, is a process of re-encoding and decoding.

As for the difference between 44.1k, 48k or 96k, it's because of the difference between different encoding protocols, for example, LDAC can support 96k, while aptX HD can only support 48k.

Sorry, but you cannot state AptX HD Can ONLY support 48KHz, here is a proof it can support 44.1 if properly implemented :

My Qdelix 5K does this, no problem.
So Why would a CD player need to resample to 48Khz, is there any good reasons for doing this ? Other than the developing team not knowing how to deal with 44.1.

I know that BT transmission il a destructive process with encoding/decoding,but there is no need to change the sources sampling frequency...
(Just my own opinion as a electronics tech and audio enthusiast)

 

[Sorys]

I have a feeling that maybe your V25 was not upgraded successfully, but you can try the V26 version of the firmware in a few days

Hi Wilson,

Thanks for taking the time to reply. Unfortunately this is on the standard no bluetooth variant as opposed to the bluetooth version which does use the v2x naming scheme for the firmware. The issue is more to do with the play not being able to reliably read discs which have the music and additional bonus contents on them. For plastic beach I can play it the first time but if i turn off and on then try to hit play again i will have no sound. The DM13 shows F16 when the disc begins reading if that helps with the diagnosis.

Aside from that, can you provide a timeframe on when the V16 firmware will come through to bring the standard version to parity with the BT equipped player?

Sorry, but you cannot state AptX HD Can ONLY support 48KHz, here is a proof it can support 44.1 if properly implemented :

My Qdelix 5K does this, no problem.
So Why would a CD player need to resample to 48Khz, is there any good reasons for doing this ? Other than the developing team not knowing how to deal with 44.1.

I know that BT transmission il a destructive process with encoding/decoding,but there is no need to change the sources sampling frequency...
(Just my own opinion as a electronics tech and audio enthusiast)

The reason it does this is because it is attempting to push the highest bit rate through which means that there is less data loss. To achieve the highest bitrate the it does 24 bit 48khz at least thats how i understand qualcomm chips operate by default. For it to operate differently, it will likely require a different bluetooth chip. But I will also say this. Caring about bitdepth and sample rate in an inherently lossy and destructive audio transport standard is a bit silly. Of all the issues to be upset about, getting annoyed that your bluetooth transmitted signal is being resampled seems equivalent to beating your head against a wall, you are just gonna give yourself a headache and the wall/issue is still going to be there

 

[FiiO Willson]

Hey, did you fix the autoplay and track skipping issues in V26?
V25 can’t read audio CDs properly.

And what about the display brightness — will it finally remember the setting?

V26 will fix the following issues:

1, the first second can not be played, will be changed to put in the disk, as in the old machine, first display all the contents of the disk, press the play button and then start to play. ---- In fact, this operation is more cumbersome, not in line with the operating habits of modern people, we have tried for a long time can not both maintain the automatic, but also perfect playback of the problem, can only follow the old product practice!

2, optimize the problem of inaccurate battery display, recalibrate the battery and charging curve.

3、Improve the problem of lag in reading some disks.

-----
About your question:
-can’t read audio CDs properly.
Which CD is it referring to?
Please private message me the details so we can deal with it!

 

[FiiO Willson]

Hi Wilson,

Thanks for taking the time to reply. Unfortunately this is on the standard no bluetooth variant as opposed to the bluetooth version which does use the v2x naming scheme for the firmware. The issue is more to do with the play not being able to reliably read discs which have the music and additional bonus contents on them. For plastic beach I can play it the first time but if i turn off and on then try to hit play again i will have no sound. The DM13 shows F16 when the disc begins reading if that helps with the diagnosis.

Aside from that, can you provide a timeframe on when the V16 firmware will come through to bring the standard version to parity with the BT equipped player?

Hello Friend，
For your question,
1，We will almost synchronize the update of Bluetooth and non-Bluetooth firmware, our update process is that the software engineers first provide the Bluetooth version of the firmware, our QT test passes, then the software engineers will change the standard version of the firmware, and then need to QT test again, which in the middle of the time on the difference of about 1 week or so!

The last V25/V15 version update difference in time is more, because there happens to be a Chinese New Year engineers on vacation, normal if there is no vacation factors, usually only about 1 week will be synchronized update!

2，
Regarding the disc reading problem, we have done a lot of work within China and collected a lot of CDs that our customers think cannot be read, but most of them can be read after cleaning the CD.

However, V26/V16 firmware will also improve the problem of some special disks can not be read or lagging. If you have these special CDs, especially some CDs that can be bought, you can send a private message to provide us with a link or express these CDs to us, so that we can confirm to the specific phenomenon and the software engineers can improve it.

As you know, we will do DM15 or more, and we will surely continue to optimize the CD reading problem, but we lack those problematic CDs, and at present, the problematic CDs we already know have been solved, so we need your help to provide the new problematic CDs.I think you can understand my situation.

Feel free to private message us with more information if you can. If I can't handle it, I will arrange an engineer to follow up.