PotatoMEZE
100+ Head-Fier
Not perfect , but it is my taste.
Still love EVO.
Still love EVO.
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The coffee does look perfect!Not perfect , but it is my taste.
Still love EVO.
That’s Jack lol. Easy to support honest and caring businessesTHAT'S customer service!
PM sentPlease PM me the dealer and customer info and i'll have it addressed ASAP
@Jack Vang got a detailed PM from me with necessary background.To save the honor of the German dealer:
I had a conversation with exactely that German dealer in order to inform him about the situation, that a customer is not satisfied with the cable he has received together with the Odin. Since this dealer has no head-fi.org account, he asked me to leave a comment to the discussion about the Odin with EA cable.
The German dealer told me: that the customer who wanted to buy an Odin, explicitly asked for a 3,5 mm terminated cable together with the Odin.
As the dealer told me, he informed the customer, that …
Odin is equipped with a 2,5 mm cable, normally, which could be switched to a 3,5 termination cable, if the customer wants to do so,
that the dealer has Empire Alpha cable with 3,5mm termination or ALO/Campfire Reference 8 with 3,5mm termination; or rather the 2.5mm Stormbreaker cable plus adapter to 3.5mm?
And the dealer informed the customer, that, If he wants the Stormbreaker cable instead, he can of course receive it.
I hope it's OK for you, that I have posted instead of the dealer.
If your friend wanted a 3.5mm plug, all the dealer had to do was package a Stormbreaker adapter with his purchase
I called the dealer as well and told him that we would like to have our stock cable and that we would like to give back this EA cable.And the dealer informed the customer, that, If he wants the Stormbreaker cable instead, he can of course receive it.
To save the honor of the German dealer:
I had a conversation with exactely that German dealer in order to inform him about the situation, that a customer is not satisfied with the cable he has received together with the Odin. Since this dealer has no head-fi.org account, he asked me to leave a comment to the discussion about the Odin with EA cable.
The German dealer told me: that the customer who wanted to buy an Odin, explicitly asked for a 3,5 mm terminated cable together with the Odin.
As the dealer told me, he informed the customer, that …
Odin is equipped with a 2,5 mm cable, normally, which could be switched to a 3,5 termination cable, if the customer wants to do so,
that the dealer has Empire Alpha cable with 3,5mm termination or ALO/Campfire Reference 8 with 3,5mm termination; or rather the 2.5mm Stormbreaker cable plus adapter to 3.5mm?
And the dealer informed the customer, that, If he wants the Stormbreaker cable instead, he can of course receive it.
I hope it's OK for you, that I have posted instead of the dealer.
That sounds so, so suspicious. Half the people on this thread know what the ODIN’s stock cable is. How can an official Empire dealer not know? This just sounds like they were trying to clear out some of their leftover Reference 8 stock, and chose to take advantage of an uninformed customer.The answer was: "I don't know what the stock cable of the Odin is, I have to check this in my system first, but I can offer you a much better cable, the ALO/Campfire Reference 8. It is the most sold upgrade cable. People buy this cable to upgrade their stock Odin cable".
@Jack Vang got a detailed PM from me with necessary background.
My friend is over 60 years old and do not know the difference between 2,5mm cable, 3,5mm cable, unbalanced, and balanced. He wanted a "normal" termination. "Normal" for a non-pro user like my friend is - as stupid as it sounds - "a cable that also fits into an iPhone or Samsung phone".
But as a serious dealer, you cannot charge the full price of 3400 euro for the Odin, where you
1) take out the 1300 euro Stormbreaker cable
2) put a 200-300 euro EA cable inside
3) and still charge the full price of 3400 euro
Is this what the HQ from Empire Ears wants in terms of customer treatment? I don't think so.
The correct solution would have been what @Deezel177 already mentioned:
I called the dealer as well and told him that we would like to have our stock cable and that we would like to give back this EA cable.
The answer was: "I don't know what the stock cable of the Odin is, I have to check this in my system first, but I can offer you a much better cable, the ALO/Campfire Reference 8. It is the most sold upgrade cable. People buy this cable to upgrade their stock Odin cable".
After this call, I decided to share the story here in this forum and get in touch with Empire and @Jack Vang.
Could you please name the dealer so that I can avoid him? It seems odd to discuss this issue in length but then step away of doing so.
I don't think they'll be on the site for much longer.there is only one German vendor in the official EE site , so it must be him ?
https://empireears.com/pages/dealers