Zoom25
Headphoneus Supremus
- Joined
- Nov 24, 2011
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Even when we check units, problems can get missed.....
We did in fact have a handful of units that went out with a faulty ASRC (which caused strange noises - but ONLY in asynch mode).
(Note that the USB input on the DC-1 is ALWAYS asynch USB; "asynch mode" refers to having the ASRC enabled for all inputs.)
Any unit with that specific problem reported should have been repaired.
But, since we usually do ask the customer to do a bit of troubleshooting to confirm the problem, I can only assume that there was some doubt about the actual problem (or other unusual circumstances).
I suggest you call in, and perhaps we can find out what happened. (Ask for me.... Keith.)
Hi Keith,
It's good to finally get validation about this faulty ASRC. I found some of my emails that I have with Nick Kaumeyer in those early days and I detailed my problems there as well as on the Emotiva Lounge. Here is the link:
http://emotivalounge.proboards.com/thread/26584/dc-1?page=70
I only have 6 posts there and they are all there on that thread from pages 70-73. I had relayed this and other stuff in my emails.
I totally understand companies wanting to diagnose the problem before asking for a return. However, when a customer actually does all the leg work and doesn't get any response or help back, that was the problem. I had called and emailed. I gave up after that.
Let me know what number I should call and when. If you want those emails I can send them to you. You can read from the Emotiva lounge forum posts as well that I linked above.