Did you get this fixed? Any comment on build would be interesting. And any more impressions on cooper cable vis-a-vis SQ?Than stock cable yes. Than Lavricables? No. Will give it more time to see how it changes after the burn in. But the quality (feel and finish) is much worse than Lavricables (better than stock, which isn't hard) and unfortunately I have had terrible customer experience. I am giving Peter more time to resolve the issue before I comment publicly.
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Double Helix Cables Thread
- Thread starter fusionramjet
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Fife
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Does anyone have issues contacting DH? I’ve sent some emails but no reply to an existing order.
Are they back from vacation?Does anyone have issues contacting DH? I’ve sent some emails but no reply to an existing order.
Fife
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Maybe that’s why no response…?Are they back from vacation?
Sorry for late reply. Not fixed yet, he promised to get back to me once he is back from vacation and sort out the Y splitter. As for SQ, I prefer Lavricables silver. The difference is subtle though. Silver has a bit more warmth, detail and air, but copper is darker and punchier.Did you get this fixed? Any comment on build would be interesting. And any more impressions on cooper cable vis-a-vis SQ?
Ok, thanks for update - which is good to know in advance.Sorry for late reply. Not fixed yet, he promised to get back to me once he is back from vacation and sort out the Y splitter. As for SQ, I prefer Lavricables silver. The difference is subtle though. Silver has a bit more warmth, detail and air, but copper is darker and punchier.
Souldriver
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I came here looking for more info since i put in an order over two weeks ago but never heard back. CS was excellent up to that point. Not sure the length of the vacation but some sort of auto response would be nice, or adjustment of the wait times posted on tip of his site.
Souldriver
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I got a very quick response. It just said that the cable will go out next week. That is fine with me.
lucasratmundo
100+ Head-Fier
I've ordered an adapter 2-3 weeks ago and haven't got any updates on it yet. I've also emailed them twice and no response. @Souldriver How did you contact them?
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Whazzzup
Headphoneus Supremus
2-3 weeks? Come on fellas and gals this isn’t Best Buy, relax
lucasratmundo
100+ Head-Fier
The 2-3 weeks wait is not an issue for me. What concerned me was the lack of response.2-3 weeks? Come on fellas and gals this isn’t Best Buy, relax
Whazzzup
Headphoneus Supremus
Have you perused through this thread over the last 6 years of posts? Not saying anything but…
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Remember Peter did take a couple of weeks off in August for vacation that was posted on his website. He's probably just catching up now.
lucasratmundo
100+ Head-Fier
The frontpage of the website states "No backlog - new orders ship in 1 week!" at the very top. I've only found this thread now.Have you perused through this thread over the last 6 years of posts? Not saying anything but…
Souldriver
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Through the existing email thread i had with him.I've ordered an adapter 2-3 weeks ago and haven't got any updates on it yet. I've also emailed them twice and no response. @Souldriver How did you contact them?
Tbh i didnt see anything about a vacation posted on the site but i did see it mentioned here which eased my mind. from the CS based correspondence i didnt think it was an up and run but i hoped it wasnt a health issue or something like that
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