Not belittling your concerns but periodic delays in email replies and order delays are pretty much fact. From year to year season to season, the ebb and flow of complaints comes and goes. Sometimes better sometimes little worse. Now I’m not defending anything but in 10,000 of orders no one seems left in the lurch, I’m, and I don’t know why, just sayin you’ll hear or get shipped at some point.The frontpage of the website states "No backlog - new orders ship in 1 week!" at the very top. I've only found this thread now.