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Originally Posted by pretzelb /img/forum/go_quote.gif
I'm trying to understand your point in this beyond being a bully.
Fact 1 is they decided to NOT do pre-order. Smart business move on their part? It's hard to find wisdom in not doing pre-order but the fact remains it is their option.
Fact 2 appears you got an email about a special offer good until Feb 20th. My calendar says it's only Feb 7 so that offer is still good.
Fact 3 is recently 40 were made available and I assume are now gone by what you say.
The only way I can see a reason to be upset is if no more are available before Feb 20. While I suppose that is possible I doubt it unless they are facing some major issues of some kind. If that does happen then anyone who got an email would have (imo) a legit reason to be upset.
But until that does happen all this amounts to is grumbling because you can't pre-order which isn't required by any manufacturer. Plenty of excellent online retails refuse to let you place an order that they can't fill due to being out of stock. Plus they offer email notification for when stock is replenished. I don't see why Klipsch should be singled out for doing what is almost common practice online. Again, this assumes stock does replenish prior to Feb 20.
I would bet that had Klipsch took pre-orders like you want they would get grief for running out of stock or taking so long. It's just another case of a company getting bashed no matter what they do.
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If Klipsch did take pre-orders it would have been easier for Head-Fi buyers to take advantage of the $25 discount offer, which Amy graciously now says they will honor beyond the February 20 deadline. That makes sense. My point was that in order to get the $25 discount, you had to wait for an email letting you know they were available again. But you might not have had email access for any number of reasons, and by the time you saw the email, the next batch (whatever the number) would also have been sold. So the process would start again. See the point?
If you are going to offer a discount to a select group of customers, it would be nice if they could "lock in" an order with the discount so when they did become available again, they did not have to wait for an email to place an order. Online retailers who have "out of stock" email notifications typically are not offering a discount on that merchandise, so it's no loss to the customer.
Does this make sense? I was not bashing the company. Just pointing out that to get the discount requires a fast response to an email you might not see for a day or two. You could miss the chance to buy, and that cycle could repeat itself once or twice before February 20. And, if you read Amy's email, she explains why they could not do pre-orders. No bullying intended. Why so defensive about someone making a point about a potentially frustrating situation?
Thanks to Amy for extending the February 20 deadline on the discount. That should take care of it, but I believe she understood my point. Hence, her response.
Fact 1 - You seem to agree with me in the first place.
Fact 2 - Before Amy's note that they would extend the deadline for buyers, there was no guarantee you could buy with the discount before February 20 under the offer as it stood (for reasons outlined above).
Fact 3 - Yes, they were gone. Which is why I noted that a pre-order would be a good move by Klipsch for customers serious about buying and wanting to get the $25 discount. And, again, as Amy noted, they are now willing to extend the deadline. I guess they heard my concern, and reacted positively.
Is that bullying? I don't think so. Just pointing out that by having a deadline, they could lose sales, and some people would not be happy and not buy Klipsch phones going forward.
So relax. My note got Klipsch to react favorably to Head-Fi buyers (by honoring the discount beyond Feb. 20), which was my only objective. Sorry if I used the phrase "infinite wisdom." It was just out of frustration at the time.
