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Originally Posted by TonePusher /img/forum/go_quote.gif
This actually happened to me too. I just super glued it together but I did let jaben know what happend. Too much trouble for me to send it back since I only have 1 pair of the X3s.
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I complained to Jaben. Pretty much only bitching about the overall quality assurance since I have 2 pairs and am expecting the 2nd to have the same problem. They said they would send a replacement. So +1 for customer service and -1 for quality assurance.
The first pair (black+blue/red) had a problem with the glue holding the two parts together. My second pair (silver+black) doesn't seem to have that problem. I pulled it around a bit and it appears to be solid. (a later batch I guess)
As for sound quality, so far I have not experienced any of the lost-bass issues... Both pairs sound pretty much the same as when I bought them.
3 aspects remain:
-The case is ugly, very, VERY ugly. Making it black would improve things a bit.
-Overall build quality appears to be...well, flimsy
-Sound quality is great. Bass could be a bit stronger and they're too sensitive sometimes, but other than that, fine headphones that end up replacing my cd3k often.
I've recommended them to several friends, but only because I know Jaben will replace faulty units... So there isn't much to lose... very decent IEMs.