miketlse
Headphoneus Supremus
- Joined
- May 8, 2016
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Has anyone gone through their service department? I am experiencing a terrible situation regarding my unit. I wonder if they were supportive for other people. I live in the US, and I bought it from one of their authorized dealers on amazon.com.
Normally Customer support deals with issues pretty smoothly.
The normal Chord RMA process is return via the dealer>distributor>Chord.
This post describes what process to follow, if you are having difficulty in returning your unit via your dealer (in this specific case, the unit had been bought via Amazon, and it was difficult to return the unit). http://www.head-fi.org/t/784602/chord-mojo-dac-amp-faq-in-3rd-post/31755#post_13424397
Hope this helps