My chord mojo is 2 years old and the battery not holding a charge as before... is it possible to obtain a battery, I don't want to ship the unit all the way back to UK for a simple thing like this?
could you please tell me where you are you based?
My chord mojo is 2 years old and the battery not holding a charge as before... is it possible to obtain a battery, I don't want to ship the unit all the way back to UK for a simple thing like this?
Please at least get on the same page (so to speak) before instructing customers of something which may be incorrect!… Really seems like this is the least we can ask as customers. @OK-Guy @Mojo ideas @Rob Watts
I am based in Dubai, UAE... There is a Chord Dealer, Dubai Audio, so maybe it is possible to ship the battery to the dealer?
So in conclusion... my personal advice would be to just unplug the Mojo & Charger from the mains now & again, hth.
https://www.adafruit.com/product/2379Thanks for the detailed explanation and clearing that up.https://www.adafruit.com/product/2379
Thanks for the detailed explanation and clearing that up.
For people who like to leave it plugged-in, I recommend getting a USB power only cable with a built-in switch, like this one from adafruit.
https://www.adafruit.com/product/2379
The same situation and request from me too!@OK-Guy @Mojo ideas I am being tossed around between Chord UK support, dealers and Chord US distributor (Blue Bird Music) with no success in obtaining Mojo battery for self-replacement. The dealer (George Meyer AV) wants me to ship the unit to them and charge $165 for the replacement. Chord UK said they have no authority over the dealers, so they suggest that I contact Blue Bird Music. Blue Bird Music refused to deal with me, simply saying they do not deal with customer and all sale and repair are done through the dealers. I have also contacted other dealers (Moon Audio, etc.) but got no response. Could you just give me a name and a phone number of one of your US dealer that WILL sell me Mojo battery please? Thank you.
@OK-Guy @Mojo ideas I am being tossed around between Chord UK support, dealers and Chord US distributor (Blue Bird Music) with no success in obtaining Mojo battery for self-replacement. The dealer (George Meyer AV) wants me to ship the unit to them and charge $165 for the replacement. Chord UK said they have no authority over the dealers, so they suggest that I contact Blue Bird Music. Blue Bird Music refused to deal with me, simply saying they do not deal with customer and all sale and repair are done through the dealers. I have also contacted other dealers (Moon Audio, etc.) but got no response. Could you just give me a name and a phone number of one of your US dealer that WILL sell me Mojo battery please? Thank you.
aerosuffly, this really is disappointing reading believe me and I apologize, unfortunately I can't do anything immediately though give me until tomorrow and hopefully I should have a solution for you & Normanl.
These type of retailers that only wanted to sell their products and don't want to provide services are very irresponsible.
I wish Chord could sell Mojo and Poly battery packs as spare parts.
They service the USA too but the issue is that they will tell you they are a wholesaler and that they do not speak to end consumers.
Okay, fine. I then asked them if they can refer me to a USA dealer. They gave me this link to fill out on their website: https://www.bluebirdmusic.com/find-a-dealer.html
I did so, and never heard anything back. So, they're completely useless to those of us in the USA.
In the USA, the only Chord dealer I know of is Moon-Audio, so you might try contacting them: https://www.moon-audio.com
But Chord really needs to step up their game in the USA and get a more reliable distributor.
BlueBird cares only about what they perceive as THEIR customers, the authorized dealers, and will do whatever they can to not even talk to an end consumer.
Mediahound & all... I do take on board your criticisms and what you say in your post, I make Head-Fi'ers comments/problems/suggestions known to relevant people at Chord but I can only do so much as I don't work for them. I have a special relationship with Chord and I do make suggestions where I see a problem. Sometimes even with the best will in the world things can be difficult to implement due to the 'international' Distributor/Dealer-network processes (not using this as a excuse).
I am talking to the relevant people at Chord about resolving the replacement-battery issue in the USA, hopefully a solution will be found soon so people can purchase one, I can say no more than that as I have no ready answers.