Well... no. When Chord is clear on the potential units impacted to communicate... just to be clear. Don't know who you are and you don't know me. So don't really need the Immediate Gratification crack. No wonder JF stays away! Pre-paid for a Poly in Q1; Waited for the release relatively patiently; bit frustrated when the release date was not in fact global and waited a couple more weeks for North America; using my Poly in AirPlay and BT but looking forward to the App. So hardly looking for Immediate Gratification.
JF doesn’t need to stay away from me i’ve been defending Chord and their team from some of the insane entitled people on this form... I love my Poly—this powering on issue was a headache but at least now i know the cause and solution and am looking forward to hearing next steps for replacement.
but i don’t need a serial number list today to sleep tonight...
"And the Poly would have taken the Product of the Year gong were it 100% complete. Alas Chord’s GoFigure app is stuck in App store approval hell and Chord asked that I wait for its arrival before penning any further thoughts on the Mojo-Poly. That review will therefore now appear in the New Year and the search for DAR’s Product of the Year 2017 continues…".
Telling that Chord are insistent that they don't want it to be reviewed fully until the app is released, but were more than happy to rush it on sale.
JF doesn’t need to stay away from me i’ve been defending Chord and their team from some of the insane entitled people on this form... I love my Poly—this powering on issue was a headache but at least now i know the cause and solution and am looking forward to hearing next steps for replacement.
but i don’t need a serial number list today to sleep tonight...
Sadly it reflects the society and era we now live in.....a society of immediate expectation and self-entitlement regardless of how it may affect others.
On another thread I read on these forums there was a post in which a user complained that the company took two days! to troubleshoot his kit that had been returned on an RMA. Can you imagine that? Two whole days.
Sure Chord might have communicated better. I know I have failed to communicate as well as I wished I had from time to time. It happens and it's water under the bridge. In general, people can deal better with bad news than not knowing the facts. We heard what we needed to know this morning from Chord and for me at least, it's time to move on to fixing problems.
Once upon a time, when I was a university department head, a faculty member burst into my office with my secretary clinging to their arm shouting "you can't burst in there unannounced." The professor's response was to jump up on a chair and in one sentence question the martial status and occupation of my mother as well as my personal anatomical defects which prevented me from thinking, digesting food, or fathering children. My response was more or less "Mary, I seem to have done something to upset you, why don't you take a seat so we can talk about solutions that would make you at least a bit happier?" It worked out fine. I was glad that my university offered (required) courses for supervisors in working with difficult people, and managing difficult moments. Taking it personally and being bothered by all the invective would not have gotten us moving in the right direction again. Enough said?
JF doesn’t need to stay away from me i’ve been defending Chord and their team from some of the insane entitled people on this form... I love my Poly—this powering on issue was a headache but at least now i know the cause and solution and am looking forward to hearing next steps for replacement.
but i don’t need a serial number list today to sleep tonight...
i see people complaining everywhere on the internet. view the customer service forums of any tv manufacturer, A/V receiver, etc., and you’ll find people upset that their equipment is not working “perfectly” or for their specific use case.
i see people complaining everywhere on the internet. view the customer service forums of any tv manufacturer, A/V receiver, etc., and you’ll find people upset that their equipment is not working “perfectly” or for their specific use case.
I haven't seen a thread here on head-fi where people complained about a product as much as this one.
I look into the Chord Dave thread, it's fine there. I look into the Hugo 2 thread, everything is fine there also. I look in the Focal Utopia thread and there are a few people complaining about warranty, but nothing major.
So it's quite unique what we are seeing here with the Poly.
I haven't seen a thread here on head-fi where people complained about a product as much as this one.
I look into the Chord Dave thread, it's fine there. I look into the Hugo 2 thread, everything is fine there also. I look in the Focal Utopia thread and there are a few people complaining about warranty, but nothing major.
Fiio and Cayin have had a fair few unhappy customers in their threads with past products so it’s far from a first.
And the complaints are still from a ‘few’ people not everybody.
Fiio and Cayin have had a fair few unhappy customers in their threads with past products so it’s far from a first.
And the complaints are still from a ‘few’ people not everybody.
I’m not saying people shouldn’t be happy, I wasn’t happy with faulty products from both of these companies and unfinished products from Sony, Apple, Ibasso, Samsung, Fiio, Astell & Kern. However I took the normal routes of resolving this, some of the posts in here have been a bit over the top if the poster hasn’t been answered in a short time scale.
People have the right to be unhappy or entitled or whatever they want to be but give Chord a bit of slack here, from the post earlier it seems they are getting to the bottom of the power problem and will sort it.
I suppose for some users though this wasn’t done within 5 minutes of their post so gives them the right to moan I suppose!
I had a product from Fiio that wouldn’t stream as advertised, loads of interference and dropouts. I was told by Fiio and other posters that I was expecting too much from the DAP and should learn to compromise. At least Chord are trying to resolve unlike other companies who are favoured in these boards and just release a new £5-700 product on a yearly basis to address the faults of previous years lol.
This thread has had a mean streak in it from the beginning. Even before Poly was introduced people were talking trash about it, the price, design, I can do this with a Pi etc. I don't really get the entitled conversation. People should expect a working product that meets the claims of the manufacturer. For some Poly did not meet these claims. In consumer law there are protections against that. There are some who simply returned the product, as is their right. Others, like myself, decided to take a chance that firmware updates and Chord themselves would make things good. I think John Franks last message does at least show a commitment to doing that.
What's never right in my view is to attack people the way it has been done in this thread. Why all the anger? It's just an audio product with all the safeguards there to protect you from a bad product. Send it back and move on. Life's too short to get angry at others over such a trivial item. And in the end it really does help anything. That's my 2 cents on this one.
Sometimes I notice when using audirvana under poly render my 24-192 flac files jump from 24-192 to 24-96 every so often is that my connection or is it chords server? I notice too that when I connect to WiFi it says I’m upgraded to 1.0.10 but when I playing music poly scene sometimes shows 1.0.6.
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