Had the same problem this past weekend, after I returned mine to Musicteck, they sent me a new one in a day. Great service!
Since i’m Not the only one, I’m afraid that the 2.5mm port is not very robust.
Sorry for the problem you have with N5ii, I have dropped you a PM for the serial number of your unit so that I can trace the production log.
Our apology for the inconvenient caused, will try out best to track down the problem and rectify if at all cost.
Stay updated on Cayin at their sponsor profile on Head-Fi.
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